Tiffany Solorzano
Redlands,CA
Summary
Flexible Treatment Coordinator with knowledge in dental treatment plans and dental procedures. HIPAA compliant and committed to helping patients feel comfortable with presented treatment plans and overall dental office atmosphere.
Overview
15
15
years of professional experience
Work History
Treatment Coordinator
Loma Linda University School of Dentistry, OF ORAL AND MAXILLOFACIAL SURGERY
10.2019 - Current
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Explained treatment choices to patients and helped determine best options.
- Performed in team leader capacity and organized all treatment and placement activities.
- Included family members and support system in patient treatment planning.
- Prepared schedules for office and hospital general anesthesia to boost care access.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- I also assist in training new employees in the day to day tasks for the department.
Operator
Loma Linda University School of Dentistry, PRIVATE BRANCH EXCHANGE
05.2018 - 10.2019
- As one of two operators for the School of Dentistry I answered more than 300 patient calls and aroundinternal calls daily
- Multitasking was vital in this department
- As operator I was a crucial part of the
- Emergency Response team
- My role in the response team was to communicate the situation at hand with vital information such as gender, age, location, and type of emergency once collected page was sent to a multipage system for the other responders
- I also volunteered for school functions and trained new employees.
Operator
PRIVATE BRANCH EXCHANGE, SAN MANUAL INDIAN BINGO AND CASINO
05.2008 - 01.2010
- As one of many operators for the gaming facility I learned how to operate a multi-line switch board
- Operators are to be knowledgeable in all gaming and entertainment the establishment has to offer
- Some of our duties entailed data entry, record keeping and mail distribution
- During my employment I volunteered for many events as well as trained incoming operators in navigating the switchboard in an efficient manor as to increase the amount of incoming calls.
Education
Associate of Science - ASSOCIATE OF SCIENCE
Concorde Career College
San Bernardino, CA08.2014
High School Diploma -
Redlands East Valley High School
Redlands, CA06.2007
Skills
- Bilingual in Spanish and English
- Emergency Readiness, HIPAA Regulations
- Understanding of Financial Arrangements, Payment Calculation,
- Multitasking Abilities, Database Coordination, Medical Terminology
- Scheduling,Reminder Calls, Appointment Confirmation, Documentation, Interdepartmental Collaboration
- Time Management, Patient Care and Monitoring, Professional Bedside Manner, Professional Relationships
- Multi-Line Telephone Systems, High-Volume Environments, Switchboard Operations
- Manage Records, Patient Registration, Critical Thinking Skills, Regulatory Compliance
Timeline
Treatment Coordinator
Loma Linda University School of Dentistry, OF ORAL AND MAXILLOFACIAL SURGERY
10.2019 - Current
Operator
Loma Linda University School of Dentistry, PRIVATE BRANCH EXCHANGE
05.2018 - 10.2019
Operator
PRIVATE BRANCH EXCHANGE, SAN MANUAL INDIAN BINGO AND CASINO
05.2008 - 01.2010
Associate of Science - ASSOCIATE OF SCIENCE
Concorde Career College
High School Diploma -
Redlands East Valley High School
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