Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tiffany Sral

Jacksonville,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Crossfit Coach

Crossfit Jacksonville Beach
03.2021 - Current
  • Attended diverse learning opportunities and maintained peak personal fitness levels.
  • Maintained compliance with core CrossFit principles and standards when providing both individual and group instruction.
  • Listened to member concerns and resolved issues promptly to maintain satisfaction.
  • Modified exercises to meet specific participant limitations and needs.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Managed group fitness classes of up to 17 members.
  • Encouraged sustainable habits for health, fitness and well-being.
  • Attended diverse learning opportunities and maintained peak personal fitness levels
  • Developed strong relationships with customers by providing personalized assistance and support.

Restaurant Team Member

Royal Palm Wine and Tapas
Jacksonville Beach, Florida
01.2010 - Current
  • Assisted in taking customer orders and providing recommendations.
  • Provided quality customer service with a friendly attitude.
  • Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
  • Processed payments accurately and efficiently using POS system.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Trained new team members on restaurant policies and procedures.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Experience Co-Lead and Event Consultant

Earl Klugh's Weekend Of Jazz
Colorado Spings, Co/ Kiawah Island, SC.
04.2009 - Current
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Responsible for High profile talent logistics.
  • Answered customer inquiries and provided accurate information regarding products and services.

Brand Partnerships and Collaborations Coordinator

GORUCK
Jacksonville Beach, FL
08.2023 - 07.2024
  • Maintained adherence to company standards for project management activities.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Assisted in the planning, implementation, and evaluation of corporate partnership initiatives.
  • Managed relationships with existing corporate partners by providing updates on progress towards goals.
  • Contributed ideas during brainstorming sessions regarding innovative approaches towards building successful partnerships.
  • Negotiated terms of agreement with potential corporate partners.
  • Attended networking events and conferences to build relationships with potential partners.

Customer Service Representative

GORUCK
Jacksonville Beach, FL
11.2022 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered emails, texts and other messages promptly to avoid wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

General Manager and Lead Fitness Coach

Burn District Fitness
Jacksonville Beach, FL
10.2017 - 05.2021
  • Managed group fitness classes both in person and virtually, overseeing up to 36 members
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Trained new hires, providing guidance on responsibilities and offering constructive feedback.
  • Conducted needs assessments or surveys to gauge interest and satisfaction with wellness, fitness programs, events, or services.
  • Met or exceeded monthly revenue and training goals.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Associate of Applied Science - Biology

Florida State College At Jacksonville
Jacksonville, FL

Crossfit
Jacksonville, Fl

Personal Training

ISSA
Jacksonville, Fl

Skills

  • Client Needs Evaluation
  • Relationship and Community Building
  • Customer Loyalty
  • Zendesk
  • Communication Skills
  • Order Processing
  • Service Focused Mentality
  • Multitasking
  • Client Relationship Management

Certification

Crossfit Level 2, 2016, 2022

CPR, AED 2021

Crossfit Kids 2014

USAW Level 1, 2015

Crossfit LEvel 1 2012

ISSA, Personal Training 2011

References

References available upon request.

Timeline

Brand Partnerships and Collaborations Coordinator

GORUCK
08.2023 - 07.2024

Customer Service Representative

GORUCK
11.2022 - 08.2023

Crossfit Coach

Crossfit Jacksonville Beach
03.2021 - Current

General Manager and Lead Fitness Coach

Burn District Fitness
10.2017 - 05.2021

Restaurant Team Member

Royal Palm Wine and Tapas
01.2010 - Current

Experience Co-Lead and Event Consultant

Earl Klugh's Weekend Of Jazz
04.2009 - Current

Associate of Applied Science - Biology

Florida State College At Jacksonville

Crossfit

Personal Training

ISSA

Similar Profiles

CREATE PROFILE
Tiffany Sral