Tiffany Steele
Fort Mill,SC
Summary
Customer service professional with extensive experience in payment processing and data management at Comfort Inn Hotel. Demonstrated ability to resolve complaints efficiently, resulting in increased customer satisfaction. Leadership skills showcased as Supervisor at Avis Budget Group, enhancing team efficiency and operational performance. Proficient in Microsoft Office Suite, dedicated to delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Comfort Inn Hotel
Fort Mill, South Carolina
12.2024 - Current
- Greeted and checked in guests upon arrival at the hotel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Customer Care Representative
TD Bank
Charlotte , NC
02.2024 - 12.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Supervisor
Avis Budget Group
Madison, WI
01.2023 - 10.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Responded to customer questions regarding products, prices and availability.
Owner/Operator Truck Driver
3D Truckin LLC
Madison, WI
12.2021 - 04.2023
- Operated commercial truck to transport goods and materials over long distances.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Communicated with customers regarding delivery times and location details.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Assisted in loading and unloading freight from trailers as needed.
Education
GED -
Atteybury Job Corps
Edinburgh, IN10-2006
Skills
- Customer service and support
- Payment processing
- Data entry and order management
- Computer proficiency
- Microsoft Office Suite
- Nursing assistance
- Trucking operations
- Warehouse management
- Inventory stocking
- Lash technician skills
- Leadership and management
Certification
- Certified Nursing Assistance
- Certified Lash Tech
Education and Training
other
Timeline
Front Desk Receptionist
Comfort Inn Hotel
12.2024 - Current
Customer Care Representative
TD Bank
02.2024 - 12.2024
Supervisor
Avis Budget Group
01.2023 - 10.2023
Owner/Operator Truck Driver
3D Truckin LLC
12.2021 - 04.2023
GED -
Atteybury Job Corps