Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Tiffany Stephens

Tiffany Stephens

Bethlehem,GA

Summary

As an Executive Office Administrator at Chick-fil-A, I have coordinated office activities, managed accounts payable and receivable processes, and developed efficient filing systems. I have also handled confidential information with discretion and provided excellent customer service while answering phones professionally. My skills in accounts payable and receivable, inbound phone call handling, and office supply management make me an asset to any team. Additionally, my ability to delegate work assignments and manage performance demonstrates my strong leadership and organizational skills.

Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.

Overview

23
23
years of professional experience

Work History

Front Office Assistant

Piedmont Athens Regional Cardiology
Athens, GA
01.2025 - Current
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Coordinated communication between patients and medical staff to ensure seamless operations.
  • Assisted in maintaining accurate patient records using electronic health record systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.

Executive Office Administrator

Chick-fil-A
Athens, GA
08.2015 - 01.2025
  • Coordinated office activities such as ordering supplies and equipment, maintaining records of inventory, and tracking expenses.
  • Managed incoming calls from customers and vendors while providing excellent customer service.
  • Handled confidential information with discretion while adhering to corporate protocols.
  • Developed efficient filing systems to ensure accurate retrieval of information when needed.
  • Managed accounts payable and receivable processes, including invoicing customers and vendors.
  • Used Microsoft Office tools for analysis and communication.
  • Answered phones professionally while providing accurate information about company products or services.
  • Managed executive communications and scheduling to optimize workflow efficiency.
  • Coordinated cross-departmental meetings, ensuring timely agenda distribution and follow-up actions.

Personal Assistant

General Manager Chick-Fil-A, LaVonte Lovette
Athens, GA
01.2024 - 12.2024
  • Organized and prioritized daily schedules for executives, ensuring optimal time management.
  • Coordinated travel arrangements and itineraries, facilitating seamless logistics for all trips.
  • Managed communication flow between departments, enhancing collaboration and information sharing.
  • Developed and maintained filing systems, improving document retrieval efficiency and accuracy.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.

Restaurant Shift Manager

Chick-fil-A
Athens, GA
01.2010 - 08.2015
  • Coordinated scheduling of staff and ensured adequate coverage during peak hours.
  • Demonstrated excellent communication skills by effectively communicating with guests, coworkers, vendors, management.
  • Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.
  • Organized daily shift operations, including assigning tasks and ensuring compliance with food safety regulations and quality standards.
  • Handled customer inquiries in a courteous manner while providing prompt resolution of any problems encountered.

Produce Manager

Chick-fil-A
Athens, GA
12.2006 - 01.2010
  • Monitored product quality and freshness, ensuring only the best products are available for sale.
  • Developed and implemented efficient inventory control systems to ensure accurate ordering of produce.
  • Created detailed reports outlining weekly and monthly sales performance, inventory levels, budget expenses.
  • Provided guidance to team members on how to properly rotate stock according to expiration dates.
  • Scheduled produce associates and delegated daily work assignments.

Restaurant Team Member

Chick-fil-A
Athens, GA
08.2003 - 12.2006
  • Prepared and served food and beverages to customers.
  • Attended company and restaurant required trainings and meetings, improving skills.
  • Processed payments and completed register transactions accurately.
  • Processed customer orders quickly and accurately using the point of sale system.
  • Participated actively in team meetings contributing ideas for improving efficiency and productivity.
  • Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service.

Education

Some College (No Degree) - Executive Assistant and Executive Secretary

DeVry University
IL

High School Diploma - undefined

Cedar Shoals High School
Ga
01.2003

Skills

  • Epic certification
  • Calendar management
  • Schedule coordination
  • Accounts Payable and Accounts Receivable
  • Microsoft windows and office
  • Customer Service Management
  • Inbound Phone Call Handling
  • Office Supply Management Handling
  • Payroll Administration
  • Strong problem solver
  • Insurance verification
  • Patient confidentiality

Accomplishments

  • Achieved insurance verification by completing modules with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed inventory and office budgeting for supplies for busy office of 100 employees.
  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.

Timeline

Front Office Assistant

Piedmont Athens Regional Cardiology
01.2025 - Current

Personal Assistant

General Manager Chick-Fil-A, LaVonte Lovette
01.2024 - 12.2024

Executive Office Administrator

Chick-fil-A
08.2015 - 01.2025

Restaurant Shift Manager

Chick-fil-A
01.2010 - 08.2015

Produce Manager

Chick-fil-A
12.2006 - 01.2010

Restaurant Team Member

Chick-fil-A
08.2003 - 12.2006

High School Diploma - undefined

Cedar Shoals High School

Some College (No Degree) - Executive Assistant and Executive Secretary

DeVry University
Tiffany Stephens