Tiffany Sullivan
Beacon Falls
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
12
12
years of professional experience
Work History
Call Center Representative
A1-Toyota
New Haven
07.2021 - Current
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Identified opportunities to upsell additional products or services when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed outbound calling campaigns to promote new products or services.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained strong call control and quickly worked through scripts to address problems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
CERT TEAM
03.2013 - Current
- This involved learning how to do search and rescue if there were ever a major catastrophe, as well as learning cpr and first aid. Setting up a shelter for individuals that have been misplaced, due to major storms, or catastrophe, was also involved. Doing basic life saving techniques, and working along side emergency personnel was also taught.
Paint Associate
Lowe's
Derby
09.2017 - 07.2021
- My position requires me to help customers, make paint for them, down stock the shelves and assist customers over the phone.
- Mixed paint colors and tints according to customer specifications.
- Performed daily inventory checks to ensure adequate supply levels at all times.
Floater Teacher
Child's World Academy
Monroe
08.2015 - 07.2016
- Filled in for teachers who were not able to be there for that day. Also assisted in classrooms that needed an extra hand.
- Assisted with supervision at recess and lunchtime periods.
- Provided support to classroom teachers during their absence.
- Conducted small group activities to meet the needs of individual learners.
Education
Technical School in Medical Assistant -
Lincoln Technical Institute-Shelton
Shelton, CT02-2020
High school diploma - General studies
Ansonia High School
Ansonia, CT06.2012
Skills
- Cashiering
- Sales
- Basic medical knowledge
- Customer service
Groups
CERT TEAM, 03/01/13, Present, Involved learning how to do search and rescue in case of a major catastrophe, CPR and first aid training, setting up shelters for displaced individuals, and basic life-saving techniques while working alongside emergency personnel.
Personal Information
Authorized To Work: Yes
Timeline
Call Center Representative
A1-Toyota
07.2021 - Current
Paint Associate
Lowe's
09.2017 - 07.2021
Floater Teacher
Child's World Academy
08.2015 - 07.2016
CERT TEAM
03.2013 - Current
Technical School in Medical Assistant -
Lincoln Technical Institute-Shelton
High school diploma - General studies
Ansonia High School