Tiffany Tate
Atoka,TN
Summary
Experienced dental patient relations professional with strengths in insurance verification, claims processing, and Microsoft Office. Built efficient front desk flow, supported treatment planning, and resolved billing concerns with professionalism. Trusted for staff guidance, patient education, and HIPAA-compliant service that supports smooth scheduling and positive patient experiences.
Overview
8
8
years of professional experience
Work History
Patient Relations Treatment Coordinator
Bellano Dental Health
Memphis, TN
05.2019 - Current
- Coordinated patient treatment plans and financing discussions at Bellano Dental Health.
- Verified insurance details and updated patient records for Bellano Dental Midtown.
- Answered patient calls and scheduled dental appointments using office systems.
- Scheduled consultations, follow-ups, and procedures using dental office systems.
- Processed payments and reviewed account balances with patients.
- Resolved billing concerns and guided patients through payment arrangements.
- Resolved patient concerns with calm, professional communication.
- Responded to patient concerns and inquiries professionally and efficiently.
- Collaborated with clinical teams to ensure all patient needs were addressed promptly and professionally.
- Coordinated front desk flow with dental team and clinical staff.
- Developed and implemented patient relations policies and procedures.
- Provided training and guidance on best practices for responding to patient inquiries or complaints.
- Conducted regular staff meetings to discuss customer service issues, challenges and successes.
- Collected signatures on consent forms and financial agreements.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
Education
Licensed Medical Coder - Medical Insurance Billing And Coding
MedVance Institute
Nashville, TN06-2011
Skills
- Treatment planning
- Insurance verification
- Payment processing
- Appointment scheduling
- HIPAA compliance
- Patient services
- Claims processing
- Microsoft Office
Timeline
Patient Relations Treatment Coordinator
Bellano Dental Health
05.2019 - Current
Licensed Medical Coder - Medical Insurance Billing And Coding
MedVance Institute