Tiffany Taylor
Ladera Ranch,CA
Summary
Proven hospitality professional with extensive experience at Surf and Sand Laguna Beach. Adapts seamlessly in providing exceptional hospitality service and possesses strong computer skills. Demonstrates excellence in fostering guest relationships and consistently surpassing sales goals, showcasing exceptional customer service and problem-solving abilities. Thrives in high-volume environments, ensuring a positive experience for both guests and team members.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
Surf and Sand Laguna Beach
01.2017 - Current
- Creating strong and ongoing relationship with guest
- Proving excellent customer service by anticipating needs and responding promptly to request.
- Prioritized multiple task in dynamic environment and stay calm.
- Assisted with training new staff member.
- Strong knowledge in wine, beverages, and food.
Assistant Manager
The Bombay Company
01.2003 - 01.2020
- Manage daily employee tasks, floor changes, building guest relations, and inventory management
OUTLET SUPERVISOR
Surf and Sand Laguna Beach
01.2007 - 12.2017
- Overseeing daily operations of the Gift Shop, and Coffee shop
- Fostering a strong working culture
- Task included ordering high end merchandise, merchandising, working closely with vendors, loss prevention, and meeting and exceeding sales goals
Media account Assistant
Blue Water Ads
01.2012 - 12.2013
- Building new and lasting relationships with publishers and advertisers
- In addition, manage month-end reports, media kit, organize and maintain client files for the Directors and CEO
Education
Bachelor of Arts - Marketing Media Studies
Chapman University
06.2011
ASSOCIATES IN ARTS - BUSINESS MARKETING
Saddleback College
06.2009
Skills
- Opera
- Exceptional customer service
- High-volume dining
- Multitasking
- Strong computer skills
- Hospitality service expertise
- Marketing media
- Problem-solving abilities
- POS operation
- Effective customer upselling
- Liquor, wine, and food service
- Positive and professional
Certification
- Foundations of Project Management, Coursera, 01/01/22
- Project Initiation: Starting a Successful Project, Coursera, 01/01/23
- Agile Project Management, Coursera, 12/01/23
- Project Planning: Putting it all Together, Coursera, 03/01/23
- Project Execution: Running the Project, Coursera, 05/01/23
Timeline
Server
Surf and Sand Laguna Beach
01.2017 - Current
Media account Assistant
Blue Water Ads
01.2012 - 12.2013
OUTLET SUPERVISOR
Surf and Sand Laguna Beach
01.2007 - 12.2017
Assistant Manager
The Bombay Company
01.2003 - 01.2020
ASSOCIATES IN ARTS - BUSINESS MARKETING
Saddleback College
- Foundations of Project Management, Coursera, 01/01/22
- Project Initiation: Starting a Successful Project, Coursera, 01/01/23
- Agile Project Management, Coursera, 12/01/23
- Project Planning: Putting it all Together, Coursera, 03/01/23
- Project Execution: Running the Project, Coursera, 05/01/23
Bachelor of Arts - Marketing Media Studies
Chapman University
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