Tiffany Thomas
Sherman Oaks,CA
Summary
Joyful employee that aims to elevate the client experience by consistently maintaining a cheerful attitude. Genuinely enjoys positions requiring extensive customer service. Comfortable in communicating with people from various cultures and backgrounds. Poised, confident and experience presenter. Take great pride in teaching and leading by example. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Hushh Beauty
12.2013 - Current
- Responding to customer enquiries, Dealing efficiently with questions and queries from customers, Directing requests and unresolved issues, Promoting the companies products, Handling objections professionally
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Manager
Lazzaro
10.2007 - 11.2013
- Responsible for sales and handling wide range of incoming calls with customers, In charge of resolving all interactions positively and to customers complete satisfaction, Maintaining and updating customer database, Relationship building, High organized, Customer satisfaction, Negotiating skills, Multi-tasking
- Established team priorities, maintained schedules and monitored performance.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
Real Estate Agent
Adequate Real Estate Service
06.2006 - 10.2007
- Ensured consistent food and beverage service, Ensured attractive and consistent food presentation, Promptly and courteously addressed customer needs, Manage inventory and supplies, Managed off site catering functions
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Education
Business Associate Degree -
Prince George Community College
Bachelors of Arts, Arts (In Progress) -
Liberty University
Real Estate Salesperson license in the State of California -
Anthony University
Skills
- Salesforce Management
- Complex Problem-Solving
- Business Analysis and Reporting
- Workforce Management
- Project Planning
- Brand Management
- Schedule Preparation
Activities
Volunteer big brother/big sister organization, 1992, 1994
Hobbies and Interests
- Volunteer big brother/big sister organization
- Volunteer for Dress for Success organization
Certification
- Cosmetologist License - CA
- Real Estate License- CA
- Make Up Artist -Certificate
- Eyelash Extensions -Certificate
- Body Sculpting -Certificate
Timeline
Manager
Hushh Beauty
12.2013 - Current
Customer Service Manager
Lazzaro
10.2007 - 11.2013
Real Estate Agent
Adequate Real Estate Service
06.2006 - 10.2007
Business Associate Degree -
Prince George Community College
Bachelors of Arts, Arts (In Progress) -
Liberty University
Real Estate Salesperson license in the State of California -
Anthony University
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