Tiffany Thompson
Kissimmee,FL
Summary
Customer service lead with over a decade of experience in busy hospitality industry Experienced in skilled communication and consistent follow-through Proven ability to provide exceptional customer service in a fast-paced environment, works well under pressure Proficiency in Microsoft word and Microsoft Excel Strong soft skills and seeking an opportunity with a reputable organization Authorized to work in the US for any employer
Lead hospitality professional with proven effectiveness in managing guest experiences and ensuring welcoming environment. Adept at team collaboration, adaptable to changing needs, and focused on achieving results. Strong skills in communication, conflict resolution, and customer service, with reliable and supportive nature that drives team success.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Lead Hostess
Reunion Resort And Golf Club
Kissimmee Fl
06.2021 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supervisor, Customer Service
Holiday Inn Resort Orlando Suites
Kissimmee, FL
08.2007 - Current
- Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task
- Recruited and trained numerous cabana attendants
- Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction
- Work closely with Pool and Beverage Manager to ensure that the highest level of service is provided to cabana guests.
- Communicates performance, behavior standards and expectations. Monitors performance of team members to ensure policies and procedures of the department are followed
- Provide excellent service consistent with the property's core service standards and brand attributes.
- Ensure the overall comfort of all pool guests: providing greeting upon arrival, distributing towels, offering assistance with seating, and delivering consistent guest service, exceeding guest expectations
- Answer incoming guest, internal and outgoing calls, including radio communications
- Ability to multitask between computer and multi-line phone requests
- Participate in interdepartmental projects when needed
- Provide and maintain accurate occupancy reports, on a monthly and weekly basis.
- Provide up-sell for food and beverage whenever possible
- Set up and break down cabanas including moving and cleaning cabanas and furniture as needed
- Notify the appropriate supervisor with cabana maintenance to ensure all cabana features are properly operating
- Work closely with supervisory and managerial staff to develop overall skills and growth
- Work closely with all departments that are essential to ensuring a positive guest experience
Restaurant Hostess
Conrad Orlando
Orlando, FL
02.2024 - 11.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
High school diploma - undefined
Bloomfield High School
Bloomfield, CT01.2006
Skills
- Serving Experience
- Guest Services
- Host/Hostess
- Customer Service
- Cash Handling
- Communication Skills
- Recruiting
- Time management
- Hospitality
Timeline
Restaurant Hostess
Conrad Orlando
02.2024 - 11.2024
Lead Hostess
Reunion Resort And Golf Club
06.2021 - Current
Supervisor, Customer Service
Holiday Inn Resort Orlando Suites
08.2007 - Current
High school diploma - undefined
Bloomfield High School