Valerie Joseph

I'm developed strong organizational and communication skills through coursework and volunteer activities. Work well in a team setting, providing support and guidance.

• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered customer questions about hours, seating, and menu information.

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.

• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Helped customers complete purchases, locate items and join reward programs

• Restacked and organized merchandise in front lanes.
• answered questions about store policies and addressed customers concerns
• greeted customers entering store ans responded and promptly to customers needs.
• Operated cash register to record transactions accurately and efficiently.