Summary
Overview
Work History
Education
Skills
Personal Information
Software
Timeline
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Tiffany Thues

Summary

Experienced and customer-focused associate with a proven track record of meeting daily goals and business requirements in fast-paced environments. Proficient in delivering side-by-side training and coaching to new hires and peers. Approachable and effective in facilitating communication. Extensive knowledge of production processes and hands-on experience in mail room operations within the semiconductor industry. Expertise also includes call center operations and clerical tasks, showcasing versatility in various professional settings.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Consumer Cellular
05.2023 - Current
  • Process payments, set up payment arrangements, troubleshoot cell phone issues, set up new accounts, activate cellular devices, assist with porting, assist with billing inquiries, assist with data usage inquiries, add international roaming, add lines, disconnect lines, suspend service, order new devices, turn off/on features, check phone compatibility, update and submit port information, and unlock devices.
  • Maintained up-to-date knowledge of product and service changes.

Client Service Representative

CARVANA
08.2021 - 03.2023
  • Assist with the purchase of vehicles, assist with after sale repair inquiries, registration inquiries, warranty inquiries, payment inquiries, update customer information, look up vehicle details, deescalate callers, add authorized users to the account, verify all documents have been submitted.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Customer Service Representative

Manpower/Ciox/Conduent
05.2018 - 08.2021
  • Data entry, look up patient's charts using chart finder, rename the chart, Assist UPS Former employees with registering on the UPS website, unlock/reset passwords, provide Information regarding IRA rollover's and lump sum payouts, answer questions pertaining To a letter that was sent out to employees, send emails, and open/close cases to admin Department, sent retirement packets to customer's, called customer's to inform them of missing information to complete packet.

Web Analyst

Cognizant
11.2017 - 04.2018
  • Action web content to meet company policies.
  • Watch social media content to determine if the video or pictures meet company guidelines.
  • Remove videos or pictures that do not meet company guidelines.

Customer Service Representative

Viva-it/Fiserv
08.2017 - 11.2017
  • Assist merchants calling in about checks they received, submit correspondence to the back office for follow ups for customers for lost checks, assist check cashing companies with verifying if a check was valid, route customers to the correct department to assist with misroute checks.

Customer Service Representative

Compunnel/APS
01.2017 - 07.2017
  • Assisting customer's with turning electric service off, turning service on, transferring service, data entry, customer authentication, taking operator calls, and process outage reports, inform customer's of current outage information.

Team Lead

Strategic Staffing Solutions/USAA
05.2016 - 11.2016
  • Answer incoming calls from members in regards to online access to The USAA website, assist with registering members, unlocking/resetting passwords, Assisting member with retrieving online ID, unlocking/resetting pins, authenticating Members, transferring to other departments, assist with navigation through website, Assist with setting up security preferences and personal preferences, assist Co-workers with answering their questions to help with their calls, setting up the team chat, assisting with questions in the chat.

Manufacturing Associate

On Semi Conductor
06.2011 - 05.2016
  • Load/unload wafers onto domes, perform maintenance on cha's, set up and run machines with wafers to apply front and back metals, drain and fill acid hood, inspect wafers under microscope, transport wafers to designated areas in the fab, scan wafer lots, weigh metals, follow osha standards, follow processes for specific cha's.
  • Organized work to meet demanding production goals.
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Collaborated with team members to meet production deadlines.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
  • Performed general equipment maintenance and repair to minimize downtime.

Education

High School Diploma -

Alhambra High School
Phoenix, AZ

Skills

  • Account updating
  • Punctuality and reliability
  • Opening and closing accounts
  • Verbal and written communication
  • Live chat support
  • Call center procedures
  • Payment processing

Personal Information

Work Permit: Authorized to work in the US for any employer

Software

Workday, Salesforce, Alvaria, Nice, Ring central, Aspect, Slack, Teams, Zoom, Citrix

Timeline

Customer Service Representative

Consumer Cellular
05.2023 - Current

Client Service Representative

CARVANA
08.2021 - 03.2023

Customer Service Representative

Manpower/Ciox/Conduent
05.2018 - 08.2021

Web Analyst

Cognizant
11.2017 - 04.2018

Customer Service Representative

Viva-it/Fiserv
08.2017 - 11.2017

Customer Service Representative

Compunnel/APS
01.2017 - 07.2017

Team Lead

Strategic Staffing Solutions/USAA
05.2016 - 11.2016

Manufacturing Associate

On Semi Conductor
06.2011 - 05.2016

High School Diploma -

Alhambra High School

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Tiffany Thues