Tiffany Tims
Madison,AL
Summary
Detail-oriented and dependable professional with experience across corrections, government operations, military service, customer support, and administrative coordination. Proven ability to manage confidential records, utilize computer systems and databases, communicate effectively through phone, email, and written reports, and support operational and project workflows. Holds an active Secret security clearance, professional certifications, and an Associate of Science degree. Seeking a remote customer care, HR support, project coordination, or operations role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Officer
Alabama Department of Corrections
11.2023 - Current
- Prepare, review, and maintain accurate reports, records, and documentation in accordance with state policies and procedures.
- Utilize computer systems and databases to enter, track, and retrieve information.
- Communicate professionally with internal departments via phone, email, and written reports.
- Monitor daily operations and ensure adherence to regulations and compliance standards.
- Handle confidential and sensitive information with discretion and attention to detail.
Senior Operator
Toyota Motor Company
07.2020 - 11.2023
- Supported daily operations in a high-volume environment while meeting quality and safety standards.
- Completed documentation, process tracking, and routine system checks.
- Assisted team members to meet deadlines and production goals.
- Demonstrated reliability, organization, and strong attention to detail.
- Conducted safety inspections and instructed all workers to follow procedures to avoid mishaps and accidents.
- Explained departmental procedures and assisted with task prioritization when mentoring new employees.
Welcome Center Assistant
State of Tennessee Welcome Center
04.2018 - 07.2020
- Provided customer support by answering and routing phone calls.
- Assisted the public with inquiries, planning, and general information.
- Prepared correspondence and maintained organized records.
- Delivered professional service in a fast-paced, public-facing environment.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
Marketing Agent (Part-Time)
News America Marketing
01.2019 - 05.2020
- Supported marketing initiatives and brand visibility efforts.
- Assisted with creation and distribution of promotional materials.
- Handled customer service calls and client inquiries.
- Developed corporate communications strategies, programs and projects.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
Education
Associate of Science -
Nashville State Community College
05-2025
Skills
- Incident prevention
- Team leadership
- Perimeter control
- Customer service proficiency
- Detail-oriented data management
- Business growth and retention
- Effective time management
Certification
- Active Secret Security Clearance
- APOSTC Certification
- Chemical, Biological, Radiological & Nuclear (CBRN) Specialist Training
- Hazardous Materials Handling & Emergency Response
- First Aid & CPR Certification
- Basic Combat Training – U.S. Army
- (Military education evaluated and recommended for college credit by the American Council on Education)
MILITARY SERVICE
Alabama National Guard, Active service member, Trusted with confidential information and operational responsibilities, Demonstrated leadership, accountability, teamwork, and adaptability, Completed extensive military and safety-based training programs
ADDITIONAL STRENGTHS
- High level of professionalism and discretion
- Strong written documentation and reporting skills
- Ability to work independently in structured, remote environments
- Experience collaborating across departments and teams
Timeline
Correctional Officer
Alabama Department of Corrections
11.2023 - Current
Senior Operator
Toyota Motor Company
07.2020 - 11.2023
Marketing Agent (Part-Time)
News America Marketing
01.2019 - 05.2020
Welcome Center Assistant
State of Tennessee Welcome Center
04.2018 - 07.2020
Associate of Science -
Nashville State Community College