Tiffany Turner

• Handled a high volume of customer inquiries and complaints in a professional, empathetic, and timely manner

• Utilized customer relationship management systems to track and manage customer data, ensuring accurate and efficient service delivery

• Adhered to customer service standards and corporate policies to ensure customer satisfaction

• Used customer relationship management systems to accurately track and manage customer data

• Used CC360 (Sales Force) to track customer interactions and order status

• Collaborated with store managers, directors, Human Resources, Transportation, Category Managers, and Suppliers to effectively resolve customer issues and inquiries

Escalated customer issues and inquiries through proper channels.

• Assisted in training new team members on customer service protocols and best practices.

• Processed customer orders accurately and efficiently

• Processed customer orders with a focus on accuracy and efficiency to ensure timely fulfillment

• Served as escalation point for complex customer inquiries and complaints, facilitating resolution and customer satisfaction

• Coordinated appointment scheduling for estimators, ensuring customers received prompt service and accurate quotes

• Exhibited a friendly and positive demeanor in fast-paced environment, contributing to overall customer experience

• Cultivated professional rapport with customers, fostering loyalty and encouraging repeat business

• Prepared tables for guests prior to their arrival, including setting up table linens and silverware

• Addressed customer complaints promptly and professionally, enhancing customer satisfaction and driving referrals

Skills

• Software: Microsoft Office Word, Microsoft Project, Excel, PowerPoint, Access

• Personal: Highly proficient with attention to detail, Very adaptable to different situations/environments, results-oriented, self-motivated, very positive attitude, reliable, independently takes initiative to do more than what is expected, and honest, with a strong desire to acquire new skills and knowledge

• Customer Service: Data Analysis, complex problem solving, critical thinking, Conflict Resolution

References available upon request.