Tiffany Utley

Exceptional and competent Coordinator that provides overall superb administrative support. Possesses high caliber communication and interpersonal expertise with demonstrated ability to manage competing priorities and deadlines. Creative and timely problem solver with concrete analytical and critical thinking capabilities.

Impeccable service to customers with superior phone etiquette, expressing great patience and problem resolution advancing customer satisfaction.“Can-do” multifaceted task driver with supreme data entry and attention to detail in documentation of company's sensitive and confidential information. Adheres to strict deadlines to ensure all endeavors are addressed, processed and completed in a timely fashion. Review/process claims to determine if coverage will be afforded by researching the claim history and making timely contact to the insured customer obtaining injury and personal data. Confirm treatment status with medical providers and confirm injuries and claim information with attorney's to verify all imperative data determining acceptance or denial of claim. Explain claims process with accuracy and thorough follow up throughout cycle of claim. Examine first party coverage. Charged to oversee Visiflow queue ranging from 20-2000 documents ensuring documents are processed timely. Consistent communication with supervisors regarding completion of Visiflow tasks when the numbers are elevated. Strong proficiency with Microsoft Word and Excel. 45 wpm with extreme accuracy. Advanced with Mitchell and Next Gen Systems. Excellent problem-solving abilities to address issues and regulate customer complaints and satisfaction.

21 college hours

Introduction to Texas Property Tax System 101

Introduction to Texas Property Tax System 102

Business Personal Property Appraisal 4

Property Tax Law 7

Life Insurance licensed (general life license)