Tiffany Valdez
Clarkston,MI
Summary
I have many years of experience in the service industry. I have experience as a hostess, server and bartender. I learn fast and am trainable. I excel at serving and can handle a lot once I become acclimated to the environment and computer system.
Overview
18
18
years of professional experience
Work History
Cashier/Customer Service
White Lake Supermarket
White Lake, MI
08.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times.
Home Meal Solutions Specialist
Sam's Club
Auburn Hills, MI
02.2021 - 08.2023
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Recommended new products and services to customers.
- Managed diverse projects and resolved complex issues to support timely completion.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
Family Nanny
Sara And Jason Dickerson
Rochester Hills, MI
06.2015 - 08.2021
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Traveled with family to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
Server
Old Detroit Burger Bar
Troy/Clawson Locations, MI
12.2013 - 05.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Scheduled numerous reservations and managed seating arrangements simultaneously in restaurant while maintaining calm, professional demeanor.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server/Bartender
Bourbon Jakes
Rochester Hills, MI
01.2011 - 11.2013
- Checked identification for minimum age for sale of alcoholic beverages.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Engaged in suggestive selling and other sales techniques.
- Assisted customers with carry-out service.
- Assisted wait staff with timely food delivery and guest requests.
- Developed and maintained courteous and effective working relationships.
Server
Muldoons
Rochester, MI
05.2006 - 01.2011
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected orders and relayed them to bartenders quickly and accurately.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
General Studies
Macomb Community College
Macomb, MIGeneral Studies
Rochester High School
Rochester, MI06.1999
Skills
Positive friendly disposition
Fast learner
Efficient time management
Hardworking
Team player
Works well under pressure
Ability to multitask without getting flustered
Timeline
Cashier/Customer Service
White Lake Supermarket
08.2023 - 07.2024
Home Meal Solutions Specialist
Sam's Club
02.2021 - 08.2023
Family Nanny
Sara And Jason Dickerson
06.2015 - 08.2021
Server
Old Detroit Burger Bar
12.2013 - 05.2015
Server/Bartender
Bourbon Jakes
01.2011 - 11.2013
Server
Muldoons
05.2006 - 01.2011
General Studies
Macomb Community College
General Studies
Rochester High School