Tiffany Valle
Pasadena,TX
Summary
Dedicated professional with over 10 years of customer service experience. Known for efficiently resolving customer complaints and supporting team goals through strong communication and attention to detail. Ready to leverage expertise to enhance customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Lead Customer Service Representative
Copart
Houston, TX
04.2016 - 04.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated strong communication skills both verbally and written when interacting with customers and co-workers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Processed money orders, cashier checks, and cash transactions at the front counter.
- Shipped out personal items in a timely manner
Contract Administrator
Air Liquide USA
Houston, TX
08.2015 - 12.2015
- Developed and maintained a centralized contract database for easy access.
- Oversaw changes and coordinated change orders and contract reviews.
- Monitored contract performance to ensure that deadlines were met by both the client and contractor.
- Checked information in company's database for accuracy and updated data with current information to maintain records.
- Submitted project closeout documents in accordance with contract terms.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Sales and Service Representative
Tonys Barbecue
Houston, Texas
09.2014 - 07.2015
- Processed orders and handled payments efficiently.
- Maintained cleanliness and organization of the service area.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided exceptional customer service to enhance guest experience.
- Managed inventory levels and restocked supplies as needed.
- Trained new employees on service procedures and standards.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
Channelview Highschool
Channelview, TX06-2014
Skills
- Customer service
- Conflict resolution
- Data entry
- Contract management
- Payment processing
- Team collaboration
- Task prioritization
- Effective communication
- Problem solving
- Training new employees
- Attention to detail
- Call center experience
- Multitasking and organization
- Complaint handling
- Fast learner
- Positive and friendly
- Team member training
- Microsoft office expertise
Timeline
Lead Customer Service Representative
Copart
04.2016 - 04.2026
Contract Administrator
Air Liquide USA
08.2015 - 12.2015
Sales and Service Representative
Tonys Barbecue
09.2014 - 07.2015
High School Diploma -
Channelview Highschool