Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Quote
Timeline
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Tiffany VanDeMark

Sarasota,FL

Summary

Dynamic and results driven professional skilled in handling administrative, operational and outreach program functions. Extensive experience in Nonprofit management, communication, case management, customer service, problem solving, and conflict resolution. Wears many hats to accomplish dynamic objectives. Ready to apply many years of experience to new professional challenges with growth-oriented organization.


Overview

25
25
years of professional experience
1
1

NYS Teaching Certification

1
1

Certified Child Welfare Professional

Work History

Program Director

Lutheran Services Florida
04.2020 - 12.2022
  • Oversight of Department of Children and Families subcontracted community based care and case management operations consisting of nine teams of 50-65 case managers, supervisors, assistant program directors, and family support staff.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Developed new positions to meet the needs of the case managers serving our Community.
  • Partnered with the Executive Program Director in the formulation of agency policies, performance improvement initiatives, and agency CQI activities
  • Performed qualitative supervision and resiliency coaching with direct and indirect reports
  • Reviewed and analyzed data along with other available information to inform decision-making, monitor performance outcomes/program goals, meet contractual obligations, and adjust as where trends identified there was a need
  • This information was reported to the Lead Agency monthly, quarterly, and/or annually, and completed in compliance with Florida Statute, Administrative Code, Operating Policy and Procedure, and all other rules and regulations of Child Welfare
  • Publicly presented for LSF in the community and in partnership with the Lead Agency and other community stakeholders delivering data on performance and contractual measures along with program information specific to the Manatee County program
  • Point of contact for escalated complaints from staff, clients, or the community
  • Actively developed and participated in the recruitment, interviewing, hiring, training, and retention processes of employees
  • Delivered payroll to HR in a timely manner every two weeks.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Monitored program performance to identify areas for improvement.


Program Director

Eckerd Connects
10.2019 - 03.2020
  • Provided oversight of community based care and case management operations
  • Supervised Assistant Program Directors, Quality Improvement Specialist, Court Liaison, and Senior Operations Specialist
  • Managed contractual obligations to the Lead Agency while monitoring the budget and making fiscally responsible decisions
  • Actively participated in interagency meetings.

Case Manger, Case Manager Supervisor, Operations Manager, and Assistant Program Director

Youth and Family Alternatives, Inc
07.2007 - 06.2019
  • Provided oversight of community based care and case management operations
  • Utilized data tools to monitor adherence to contract measures in compliance with Florida Statute, Administrative Code, Operating Policy and Procedure, and all other rules and regulations of Child Welfare
  • Supervised case management Supervisors, case managers and family support teams working in the best interest of families while partnering with other agencies within the community
  • Developed case plans in accordance with Florida Statute, Operating Policy and Procedure, and Agency Policy and Procedures to meet the needs of children and families while partnering with community/partnering agencies.

Special Education Teacher

West Seneca Middle School and BOCES
03.1998 - 08.2006
  • Developed and delivered individualized lesson plans to middle school students with special needs in both inclusion and self-contained settings
  • Created, implemented, and monitored Individualized Education Plans for students in conjunction with a team that included parents.

Education

MS - Special Education

Youville College

BA Psychology - undefined

Stonybrook University

Skills

  • Task Delegation
  • Performance Standards and Analysis
  • Compliance Management
  • Management of Personnel Resources
  • Customer Service
  • Personnel Supervision
  • Judgment and Decision-Making
  • Middle School Education
  • Policy and Procedure Improvement
  • Program Leadership
  • Performance Quality Assurance
  • Special Education

Certification

2006 - October 2023: Certified Child Protection Professional 1998 - Present: New York State permanent certification in Special Education

Additional Information

  • Awards , 2002 - Safe Children Coalition Champion for Children Award 2001 - Lutheran Services Florida Hero Award

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you must be candid, be candid Beautifully.
Kahlil Gibran

Timeline

Program Director

Lutheran Services Florida
04.2020 - 12.2022

Program Director

Eckerd Connects
10.2019 - 03.2020

Case Manger, Case Manager Supervisor, Operations Manager, and Assistant Program Director

Youth and Family Alternatives, Inc
07.2007 - 06.2019

Special Education Teacher

West Seneca Middle School and BOCES
03.1998 - 08.2006

MS - Special Education

Youville College

BA Psychology - undefined

Stonybrook University

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Tiffany VanDeMark