Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Villa

Westport,WA

Summary

Dynamic Front Desk Lead at Super 8 Hotel with exceptional communication skills and a proven track record in enhancing guest satisfaction. Demonstrated initiative by upselling services, resulting in increased guest loyalty. Adept in billing management and fostering a collaborative team environment, ensuring a seamless experience for all guests.

Overview

3
3
years of professional experience

Work History

Front Desk Lead

Super 8 Hotel
11.2020 - 02.2022
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
  • Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.

Laundromat Attendant

Delaney Lost Sock
04.2019 - 08.2021
  • Contributed to a positive team environment through effective communication and collaboration with coworkers.
  • Maintained the appearance of the laundromat by conducting regular inspections and scheduling repairs when necessary.
  • Monitored security cameras regularly, promoting a safe environment for both customers and employees at all times.
  • Assisted customers with machine operation and troubleshooting, resolving issues promptly to minimize downtime.

Education

All

Welponit Alliance
Wapato, WA
06.2007

Skills

  • Exceptional communication
  • Guest relations
  • Initiative-taking
  • Billing management

Timeline

Front Desk Lead

Super 8 Hotel
11.2020 - 02.2022

Laundromat Attendant

Delaney Lost Sock
04.2019 - 08.2021

All

Welponit Alliance

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Tiffany Villa