TIFFANY Waldrop
Canton,GA
Summary
Accomplished Service Writer with 4.5 years' success in assisting with daily business operations in the automotive industry. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service.
Overview
3
3
years of professional experience
Work History
Service Writer
North Roswell Automotive
09.2023 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
Shop Manager
Crabapple Automotive
04.2021 - 09.2023
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Negotiated with suppliers to secure better pricing, enhancing profit margins.
Education
Massage Therapy - Massage Therapy
Georgia Medical Institute-Dekalb
Atlanta, GA07.2006
High School Diploma -
Gilmer High School
Ellijay, GA05.2005
Skills
- Sales Transactions
- Schedule Coordination
- Order Preparation
- Customer Service
- Cost Estimates
- Invoice Verification
- Automotive industry experience
- Strong Organization
- Processing warranties
- Communicating with clients
- Product and service knowledge
- Appointment Scheduling
Timeline
Service Writer
North Roswell Automotive
09.2023 - Current
Shop Manager
Crabapple Automotive
04.2021 - 09.2023
Massage Therapy - Massage Therapy
Georgia Medical Institute-Dekalb
High School Diploma -
Gilmer High School
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