Tiffany Wang
Eastvale,CA
Summary
Dynamic Pharmacy Technician with proven expertise at Owl Western Pharmacy, enhancing workflow efficiency and patient satisfaction. Skilled in medication dispensing and problem-solving, I consistently reduced medication errors and improved customer loyalty through exceptional service. Committed to confidentiality and compliance, I effectively trained new team members to uphold high standards of care.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Owl Western Pharmacy
04.2011 - 11.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Utilized pharmacy management software to process prescriptions efficiently.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Set up and modified patient profiles to include current medications and insurance details.
Education
Pharmacy
American Career College
CA04.2011
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Pharmaceutical calculations
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Medicare and medicaid process
- Prescription interpretation
- Advanced math skills
- Manual and automated medication dispensing
- Drug interaction awareness
- Updating medication histories
- Resolving customer issues
- Customer service
- Attention to detail
- Prioritization and organization
- Prescription filling and labeling
- Employee training
- Verifying orders
- New hire onboarding
Timeline
Pharmacy Technician
Owl Western Pharmacy
04.2011 - 11.2024
Pharmacy
American Career College