Tiffany Ware
Beaumont
Summary
Front Desk Coordinator with over 18 years of experience in medical office management, demonstrating exceptional ability in streamlining operations and enhancing patient experiences. Proficient in team leadership, data management, and ensuring HIPAA compliance, while adeptly managing billing processes and scheduling appointments. Committed to maintaining high standards of accuracy and efficiency, with a proven track record of reducing patient wait times and improving service delivery through strategic coordination with healthcare providers.
Overview
19
19
years of professional experience
Work History
Full-time keyholder
Estee Lauder Companies Inc
Cabazon
05.2022 - Current
- Assisted customers with product selection and inquiries.
- Managed cash register operations and handled financial transactions.
- Trained new staff on store policies and procedures.
- Maintained store inventory levels and organized product displays.
- Collaborated with team members to achieve daily sales goals.
- Ensured compliance with company standards for cleanliness and safety.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Reconciled daily sales receipts against cash drawer for accuracy.
Medical Office Manager/Front Desk Coordinator
Jeung Choo Yoo M.D Inc.
Beaumont
04.2007 - 12.2025
- Front Desk Coordinator with over 18 years of experience in medical office management, demonstrating exceptional ability in streamlining operations and enhancing patient experiences.
- Proficient in team leadership, data management, and ensuring HIPAA compliance, while adeptly managing billing processes and scheduling appointments.
- Committed to maintaining high standards of accuracy and efficiency, with a proven track record of reducing patient wait times and improving service delivery through strategic coordination with healthcare providers.
- Welcoming patients, ensuring a positive experience during visits.
- Streamlined appointment scheduling, reducing patient wait times and significantly improving office flow and efficiency.
- Answer phones and respond to patients needs.
- Maintained accurate patient records and managed billing processes, ensuring compliance with regulations and minimizing errors.
- Collect and verify insurance eligibility and benefits.
- Collect payments for services provided in a professional manner.
- Coordinated with healthcare providers to optimize patient care, strengthening communication and improving service delivery.
- Implemented efficient administrative workflows, enhancing operational efficiency and contributing to a more organized practice.
- Trained staff on customer service best practices, resulting in noticeable improvements in patient satisfaction scores.
- Conducted regular audits of patient records and billing processes, ensuring compliance and significantly reducing discrepancies.
Education
Certificate - Medical Administrative Assistant
Bryman College
San BernardinoSkills
- Team Leadership
- Data Management
- HIPAA Compliance
- Medical billing and Coding
- Scheduling appointments
- Authorizations
- EHR
- Medical terminology
- Customer service
- Cash handling
- Problem solving
- Attention to detail
- Team collaboration
Timeline
Full-time keyholder
Estee Lauder Companies Inc
05.2022 - Current
Medical Office Manager/Front Desk Coordinator
Jeung Choo Yoo M.D Inc.
04.2007 - 12.2025
Certificate - Medical Administrative Assistant
Bryman College