Tiffany Watson
Brooklyn,NY
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Detailed-oriented professional with excellent communication, interpersonal, and creative thinking skills.
Overview
12
12
years of professional experience
Work History
Client Service Coordinator
Tishman Speyer Properties LLC
200 Park Avenue Met Life Building
01.2023 - Current
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Collaborated with Property Management Team to address maintenance issues promptly and efficiently, enhancing property value and tenant retention
- Implemented and maintained client databases, records, and manuals ensuring accuracy and accessibility of vital information
- Efficiently co-managed office expenses, ensuring timely payments of cleaning & base building invoices, and accurately billed clients for their share of costs averaging around $200,000.00 monthly.
- Demonstrated ability to effectively train and mentor new and upcoming colleagues in various aspects of the Client Service Coordinator and Administrative roles.
Sales Representative
Tishman Speyer Properties LLC
New York, NY
06.2017 - 01.2023
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Monitored customer accounts, updating payment and business details in company system
- Continuously updated personal knowledge of industry trends and competitors'' offerings, ensuring an informed and competitive edge in all interactions with clients.
- Worked closely with operations teams to ensure seamless coordination of group events, resulting in high levels of customer satisfaction.
Host/Operations & Sales Supervisor
Top of The Rock Observation Deck
New York, NY
09.2014 - 06.2017
- Handled high-pressure situations with composure, effectively managing small and large groups and unexpected events during busy shifts.
- Supported team members by collaboratively working together to achieve operational goals and create memorable experiences for guests.
- Motivated and trained employees to maximize team productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Catering/ Events/ Operations Manager
NYC Seminar & Conference Center
New York, NY
02.2012 - 08.2014
- Successfully managed multiple simultaneous events without compromising quality or exceeding budget constraints.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated cross-functional teams to ensure successful implementation of event strategies.
- Assessed staffing needs and recruited staff, using newspaper advertisements, and attending job fairs
- Established standards for personnel performance and customer service
Education
Bachelor of Science (B.S.) in Management & Business -
Skidmore College
Saratoga Springs, NY05.2011
Entrepreneurial Studies
IES Study Abroad Program
Auckland, NZ06.2010
Marketing
Spelman College Domestic Exchange Program
Atlanta, GA12.2009
Skills
- Proficient in Angus Software
- Proficient in Basware Purchase
- Proficient in D365
- Proficient in Jones COI Program
- Client Relationship Building
- Administrative Support
- Training and mentoring
- Network Development
- Microsoft Office Suites
- Professionalism and Etiquette
Timeline
Client Service Coordinator
Tishman Speyer Properties LLC
01.2023 - Current
Sales Representative
Tishman Speyer Properties LLC
06.2017 - 01.2023
Host/Operations & Sales Supervisor
Top of The Rock Observation Deck
09.2014 - 06.2017
Catering/ Events/ Operations Manager
NYC Seminar & Conference Center
02.2012 - 08.2014
Bachelor of Science (B.S.) in Management & Business -
Skidmore College
Entrepreneurial Studies
IES Study Abroad Program
Marketing
Spelman College Domestic Exchange Program