Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Watson

Brooklyn,NY

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Detailed-oriented professional with excellent communication, interpersonal, and creative thinking skills.

Overview

12
12
years of professional experience

Work History

Client Service Coordinator

Tishman Speyer Properties LLC
01.2023 - Current
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Collaborated with Property Management Team to address maintenance issues promptly and efficiently, enhancing property value and tenant retention
  • Implemented and maintained client databases, records, and manuals ensuring accuracy and accessibility of vital information
  • Efficiently co-managed office expenses, ensuring timely payments of cleaning & base building invoices, and accurately billed clients for their share of costs averaging around $200,000.00 monthly.
  • Demonstrated ability to effectively train and mentor new and upcoming colleagues in various aspects of the Client Service Coordinator and Administrative roles.

Sales Representative

Tishman Speyer Properties LLC
06.2017 - 01.2023
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Monitored customer accounts, updating payment and business details in company system
  • Continuously updated personal knowledge of industry trends and competitors'' offerings, ensuring an informed and competitive edge in all interactions with clients.
  • Worked closely with operations teams to ensure seamless coordination of group events, resulting in high levels of customer satisfaction.

Host/Operations & Sales Supervisor

Top of The Rock Observation Deck
09.2014 - 06.2017
  • Handled high-pressure situations with composure, effectively managing small and large groups and unexpected events during busy shifts.
  • Supported team members by collaboratively working together to achieve operational goals and create memorable experiences for guests.
  • Motivated and trained employees to maximize team productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Catering/ Events/ Operations Manager

NYC Seminar & Conference Center
02.2012 - 08.2014
  • Successfully managed multiple simultaneous events without compromising quality or exceeding budget constraints.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated cross-functional teams to ensure successful implementation of event strategies.
  • Assessed staffing needs and recruited staff, using newspaper advertisements, and attending job fairs
  • Established standards for personnel performance and customer service

Education

Bachelor of Science (B.S.) in Management & Business -

Skidmore College
Saratoga Springs, NY
05.2011

Entrepreneurial Studies

IES Study Abroad Program
Auckland, NZ
06.2010

Marketing

Spelman College Domestic Exchange Program
Atlanta, GA
12.2009

Skills

  • Proficient in Angus Software
  • Proficient in Basware Purchase
  • Proficient in D365
  • Proficient in Jones COI Program
  • Client Relationship Building
  • Administrative Support
  • Training and mentoring
  • Network Development
  • Microsoft Office Suites
  • Professionalism and Etiquette

Timeline

Client Service Coordinator

Tishman Speyer Properties LLC
01.2023 - Current

Sales Representative

Tishman Speyer Properties LLC
06.2017 - 01.2023

Host/Operations & Sales Supervisor

Top of The Rock Observation Deck
09.2014 - 06.2017

Catering/ Events/ Operations Manager

NYC Seminar & Conference Center
02.2012 - 08.2014

Bachelor of Science (B.S.) in Management & Business -

Skidmore College

Entrepreneurial Studies

IES Study Abroad Program

Marketing

Spelman College Domestic Exchange Program
Tiffany Watson