TIFFANY WEBB
Summary
Knowledgeable and dedicated customer service professional with experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Compliance Supervisor
UPS
06.2023 - Current
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Responded to employee inquiries regarding compliance regulations and procedures.
Customer Care Representative
Converge Technology Solutions
03.2021 - Current
- Handled large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem- solving
- Logged call information and solutions provided into internal database
- Coordinated timely responses to online customer communication and researched complex issues.
Location Support Specialist
09.2019 - 01.2021
- Test Equity
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Client Information Representative
Procurement Partners
11.2017 - 09.2019
- Welcomed customers with friendly greeting, answered general questions, gathered nature of contact and directed to specific offices
- Interacted with vendors, contractors and professional services personnel to receive orders, product information and communicate shipping information
- Routed incoming mail and messages to relevant personnel without delay
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Customer Service Representative
Xerox
12.2014 - 11.2017
- Effectively managed a high-volume of inbound and outbound customer calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Customer Service Representative
Wells Fargo Home Mortgage
09.2009 - 11.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Educated customers about billing, payment processing and support policies and procedures
- Effective liaison between customers and internal departments
- Handled over 100 calls per shift advising of services for requested needs
- Retrieved customer data, gathered personal for repayment plans available
- Processed payments to bring delinquent accounts current.
Education
Bachelor of Science - Business Management
Cardinal Stritch University
05.2021
Skills
- Data Entry and Maintenance
- Call Documentation
- Online Chat
- Microsoft word, Outlook, and Excel
- Ability to multitask
- SAP
- CRM
- Calm and Professional Under Pressure
- Order and Refund Processing
Timeline
Compliance Supervisor
UPS
06.2023 - Current
Customer Care Representative
Converge Technology Solutions
03.2021 - Current
Location Support Specialist
09.2019 - 01.2021
Client Information Representative
Procurement Partners
11.2017 - 09.2019
Customer Service Representative
Xerox
12.2014 - 11.2017
Customer Service Representative
Wells Fargo Home Mortgage
09.2009 - 11.2014
Bachelor of Science - Business Management
Cardinal Stritch University
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