Tiffany Wilburn
Jackson,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bail Bond Agent
Big Mama's Bail Bonding
01.2022 - Current
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Built and established over 50 relationships with clientele to improve future business opportunities.
- Processed payments from defendants to secure bonds.
- Attended court to confirm attendance of each defendant at scheduled times.
Self-employed/Income Tax Preparer
Next Level Tax Services, LLC (Owner)
10.2020 - Current
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Assessed client tax situations to determine best filing options.
- Identified potential audit red flags to minimize risk of IRS audits.
- Collaborated with 50+ clients to answer questions and provide advice on tax matters.
Certified Nursing Assistant
Pax Hospice
08.2017 - 04.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of 100+ residents under long-term care
Certified Nursing Assistant
Highland Home
03.2006 - 02.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Supported needs of 100+ residents under long-term care
Education
Associate of Applied Science - Medical Assisting
Virginia College
Jackson, MS06.2003
Skills
- Cash Management
- Customer service orientation
- Problem-solving abilities
- Documentation proficiency
- Client relationship management
- Organizational skills
- Interpersonal skills
- Active listening
- Conflict resolution
Certification
- Licensed Life Insurance Producer - 08/2023-Present
Timeline
Bail Bond Agent
Big Mama's Bail Bonding
01.2022 - Current
Self-employed/Income Tax Preparer
Next Level Tax Services, LLC (Owner)
10.2020 - Current
Certified Nursing Assistant
Pax Hospice
08.2017 - 04.2020
Certified Nursing Assistant
Highland Home
03.2006 - 02.2020
Associate of Applied Science - Medical Assisting
Virginia College
- Licensed Life Insurance Producer - 08/2023-Present
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