Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Williams

Columbus,GA

Summary

Proven track record in streamlining referral processes , enhancing patient care through meticulous attention to detail and organizational prowess. Skilled in insurance verification and fostering customer relations, achieved significant improvements in efficiency and patient satisfaction. Expert in HIPAA regulations, ensuring compliance and confidentiality in all communications. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

11
11
years of professional experience

Work History

Referral Coordinator/Medical Records

Nexus Pain Center
05.2023 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Uses Ecw
  • Scheduling,Vendor Relations, and Customer Service
  • Uses Health Share Referral Management System
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.

Customer Service Representative

Convergys
03.2018 - 02.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Recreation Specialist

Columbus Consolidated Government
09.2013 - 03.2016
  • Oversaw maintenance tasks within recreation facilities to ensure cleanliness and safety standards were consistently met.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Recruited trained, and supervised volunteers to support the successful delivery of recreational activities.
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Coordinated safety planning and implementation.
  • Coordinated facility rentals for private events, ensuring smooth operations while maximizing revenue generation opportunities.

Education

Phlebotomy Certification - Phlebotomy

Step One Health Agency

High School Diploma -

William Henry Shaw High School
05.2010

Skills

  • Patient Scheduling
  • Multi-line phone proficiency
  • Data entry proficiency
  • Appointment Scheduling

Timeline

Referral Coordinator/Medical Records

Nexus Pain Center
05.2023 - Current

Customer Service Representative

Convergys
03.2018 - 02.2021

Recreation Specialist

Columbus Consolidated Government
09.2013 - 03.2016

Phlebotomy Certification - Phlebotomy

Step One Health Agency

High School Diploma -

William Henry Shaw High School
Tiffany Williams