Tiffany Williams
Tallahassee,FL
Summary
Results-driven management professional bringing extensive experience in sales settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder who is forward-thinking in addressing and resolving concerns, optimizing policies and engaging with clients to promote loyalty and drive sales.
Overview
10
10
years of professional experience
Work History
Store Manager
Spencer Gifts
09.2014 - Current
- Managed a $1.1 Million dollar business overseeing all aspects of operations including Sales, Guest Service, Staff Development & Merchandising
- Collaborated with 10-12 person team to boast an 83% profit increase using company standards focused on service, sales, and teamwork
- Analyzed sales data reports and inventory levels to draft weekly action plans to meet and exceed sales goals
- Supervised on average 800-900 interactions/transactions weekly to ensure enjoyable customer experience from start to finish
- Coordinated 8-10 yearly visual merchandising changes to showcase products and positively impact guest buying behaviors
- Mentored at least 80 different staff members using company expectations, developing 20% through promotion
Education
Bachelor of Science Degree - Hospitality Management
Florida International University
Miami, FL07.2024
Associate of Arts - General Education
Florida State University
Tallahassee, FL05.2020
Skills
- Sales Strategies
- Culture Development
- Maximizing Profitability
- Hiring Management Systems
- Performance Analysis
- Harassment & Ethics HR Certification
- Customer Relations
- Team Leadership and Coaching
- Training and Mentoring
- Performance Reviews
- Payroll Management
Timeline
Store Manager
Spencer Gifts
09.2014 - Current
Bachelor of Science Degree - Hospitality Management
Florida International University
Associate of Arts - General Education
Florida State University
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