Tiffany Williams
Silver Spring,MD
Summary
Knowledgeable Care Manager with strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.
Overview
15
15
years of professional experience
Work History
Care Manager
Seabury Resources For Aging
Washington, DC
03.2026 - Current
- Coordinated care plans to ensure holistic support for clients' needs.
- Assessed client conditions and provided tailored recommendations for services.
- Collaborated with interdisciplinary teams to enhance service delivery and client outcomes.
- Educated clients and families on available resources and support systems.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Arranged transportation and documented details of discharge transition plans.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
Behavioral Care Manager
OneMedical
Washington, DC
06.2024 - 03.2026
- Manage patient care plans, ensuring they are patient-centric and promote optimal health and emotional status.
- Work closely with primary care providers (PCPs), psychiatric consultants, and multidisciplinary care teams to make treatment decisions.
- Provide direct patient services, including brief counseling, patient education on treatment options, and support for medication adherence.
- Track patient progress and treatment response using a registry or electronic health record (EHR) system.
- Facilitate clear communication between patients, their families, medical providers, and the psychiatric consultant.
- Involve patients in developing individualized care plans that align with evidence-based guidelines and patient goals.
- Support patients through crises and assist with de-escalation practices when needed.
Behavioral Specialist
The National Center for Children & Families
Washington, DC
12.2021 - 06.2024
- Ensured overall safety and care of residents through intensive supervision.
- Provided one-on-one support for youth in behavioral or emotional crises.
- Completed comprehensive behavioral intervention plans for newly admitted youth.
- Utilized proactive crisis prevention strategies and implemented behavior management techniques.
- Modeled adaptive, pro-social skills to help adolescents navigate crisis situations.
- Delivered hands-on life skills training for daily living activities.
- Collaborated with Treatment Team to execute individualized treatment plans and attended meetings.
- Maintained timely documentation, including program logs, incident reports, and progress reports.
Community Health Worker
United HealthCare
Washington, DC
11.2018 - 01.2022
- Fostered positive member relationships and experiences through personalized engagement.
- Assisted members in goal-setting and developing actionable care plans.
- Proactively engaged members to facilitate health and healthcare navigation.
- Supported continuity of care, reducing emergency room utilization for members.
- Coordinated care with mental health and substance use treatment providers as needed.
- Ensured timely prescription pick-up for members to enhance adherence.
- Educated members on available community resources and benefits.
- Conducted post-discharge activities and connected members to social services.
Community Support Worker
MBI Health Services, LLC
Washington, DC
10.2011 - 09.2016
- Aided clients in homes, programs, and community settings to enhance safety and independence.
- Facilitated physical, recreational, social, and educational activities as a positive role model.
- Identified relevant social, economic, and educational services within the community for client needs.
- Maintained liaison with agencies, professionals, government officials, and community representatives.
- Recognized and analyzed potential crisis situations, developing strategies for effective resolution.
- Assisted case management team in identifying issues and contributed to client program plans.
- Monitored client progress and well-being to evaluate counseling and support effectiveness.
- Ensured accurate documentation of daily activities and maintained comprehensive reports.
Education
Masters of Social Work -
Howard University
Washington, DC12-2022
Bachelor of Science - Human Services
Howard University
Washington, DC05-2016
Skills
- Active listening
- Empathy
- Critical Thinker
- Problem-solving
- Care planning
- Case assessments
- Clinical documentation
- Culturally Competent
Timeline
Care Manager
Seabury Resources For Aging
03.2026 - Current
Behavioral Care Manager
OneMedical
06.2024 - 03.2026
Behavioral Specialist
The National Center for Children & Families
12.2021 - 06.2024
Community Health Worker
United HealthCare
11.2018 - 01.2022
Community Support Worker
MBI Health Services, LLC
10.2011 - 09.2016
Masters of Social Work -
Howard University
Bachelor of Science - Human Services
Howard University
Certificates And Training
- Working with Neglect and Abuse Teens, 10/2023
- CRF/CFA - Core Serve Agency Training, 12/19
- New Standards for Treatment Plan Writing, 04/25
- Encounter Notes Training, 01/2025
- CPR and First Aid techniques 2/2024
- Mental Health First Aide 5/2024
- Mandated Reporter Training, 03/19