Tiffany Williams
Allen Park,MI
Summary
Detail-oriented Personal Injury Protection Adjuster with expertise in claim investigation, medical record review, and fraud detection. Skilled in determining liability and providing empathetic customer service to navigate complex claims. Committed to staying current with industry standards while achieving fair outcomes.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Personal Injury Protection Adjuster
Allstate Insurance Company
Northbrook, Illinois
10.2022 - Current
- Investigate and evaluate PIP claims including medical bills, wage loss, replacement services, attendant care, and medical mileage.
- Reviewed personal injury claims, determining coverage and eligibility to ensure accurate claim processing.
- Communicated with clients, providers, and attorneys to gather essential information, facilitating timely claim resolution.
- Collaborated with medical professionals to assess treatment documentation and costs.
- Identified potential fraud indicators and referred cases to SIU.
- Ensured compliance with company policies and state regulations.
- Maintain detailed documentation and manage high volume case load with strict timelines.
Certified Nursing Assistant
Beaumont Hospital
Trenton, Michigan
07.2007 - 10.2022
- Delivered compassionate care and effective communication to patients and families facing terminal illness to provide emotional support.
- Provided emotional support and comfort to patients and families during care.
- Provided support to patients during daily activities in a healthcare setting with daily living activities and personal hygiene.
- Maintained clean and safe patient environments following hospital protocols.
- Documented patient activities, care, and medical progress in EMR to ensure accurate and timely information sharing.
- Educated patients on health management and post-discharge instructions.
Education
Associate of Applied Science - Nursing
Henry Ford College
Dearborn, MI 09.2008 - 05.2012
Allen Park High School
Allen Park, MISkills
- Claim investigation
- Policy interpretation
- Coverage analysis
- Critical thinking
- Regulatory compliance
- Client communication
- Medical billing knowledge
- Time management
- Conflict resolution
- Team collaboration
- Caseload management
- Empathy and patience
- Claims file documentation
- Claims processing
References
References available upon request.
Timeline
Personal Injury Protection Adjuster
Allstate Insurance Company
10.2022 - Current
Associate of Applied Science - Nursing
Henry Ford College
09.2008 - 05.2012
Certified Nursing Assistant
Beaumont Hospital
07.2007 - 10.2022
Allen Park High School