Tiffany Wilson
Brandon,FL
Summary
Graduate of Rasmussen University's Practical Nurse program with over 80 hours of clinical and simulation training. Strong foundation in patient care and simulated patient interactions. Previous experience as a Corpsman in the US NAVY and current role as a Patient Access Representative at Moffitt Cancer Center have honed skills in providing exceptional customer service and coordinating patients' daily needs. Believes in seamlessly translating customer service excellence into delivering bedside care to patients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Moffitt Cancer Center
06.2020 - Current
- Streamlined appointment procedures for patients arriving and departing.
- Coordinated in-person patient appointments directly from the clinic's queue.
- Communicate between patients and their care team
- Scan documents to Electronic Medical Records
- Maintained consistent accuracy while scanning insurance documentation.
- Insure patient demographics are correct in hospital system
Patient Access Representative
Fort Yuma Indian Health Services
02.2019 - 05.2020
- Created charts for new patients.
- Insured documentation was added to patient charts.
- Proficiently used systems such as RPMS, AHCCCS, MEDI-CAL and Novitasphere.
- Scheduled appointments.
- Educated patients about HIPAA and their rights as patients.
- Verified/Updated Medicare in patient charts.
- Educated Patients of benefits and coverage.
Team Leader
MCCS Yuma
04.2016 - 01.2019
- Maintain cleanliness within and around the facility by completing or supervising sweeping, mopping, trash removal, and wiping counter tops, cooking surfaces and tables provided for customers.
- Supervise staff assigned to my shift to ensure company policies and standards were met each day.
- Accurately charge customers for their purchases and recommend options that may improve their dining experience.
Corpsman
US NAVY
02.2011 - 02.2016
- Facilitated communication between patients and their provider via the phone or through an automated system.
- Contacted patients to create, cancel, or reschedule appointments as directed by their provider.
- Maintained and updated electronic and paper medical records in accordance with HIPPA.
- Assisted patients with completing intake and other forms to obtain the most accurate information.
- Took patients vitals prior to their appointment.
- Operated telephone switchboard to answer, screen and forward calls.
- Provided information, took messages and scheduled appointments.
- Received payment and recorded receipts for services.
- Greeted persons entering establishment, determined nature and purpose of visit, and directed them to specific destinations.
- Listened and resolved complaints from customers and public.
Education
Diploma - Practical Nursing
Rasmussen University
Tampa03.2025
Associates - General Studies
Arizona Western College
01.2018
Skills
- Exceptional Customer Service
- Privacy and Confidentiality
- Scheduling Appointments
- Records Management
- Prioritizing Workload
- Punctual
- Effective Team Member
- Self-Motivated
- Balance and Reconcile Money
- Excellent Phone Etiquette
- Adaptable And Dependable
Certification
BLS
Timeline
Patient Access Representative
Moffitt Cancer Center
06.2020 - Current
Patient Access Representative
Fort Yuma Indian Health Services
02.2019 - 05.2020
Team Leader
MCCS Yuma
04.2016 - 01.2019
Corpsman
US NAVY
02.2011 - 02.2016
Associates - General Studies
Arizona Western College
Diploma - Practical Nursing
Rasmussen University