Tiffany Witherspoon
Philadelphia,PA
Summary
A results-oriented professional with extensive experience in (current job) across diverse roles, adept at driving operational efficiency, project management and team collaboration. Proven track record of successfully implementing strategic initiatives and delivering impactful solutions, consistently exceeding targets and fostering positive relationships
Overview
28
28
years of professional experience
Work History
General Manager of Food Service
Philadelphia School District
04.2019 - Current
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
Medical Receptionist
Modern Dental Group
12.2002 - 12.2004
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Clerk
GMAC
12.1996 - 12.1999
Basic office skills, such as filing, photocopying, mailing, faxing, and record keeping
Data entry skills, such as typing and using computer software• Customer service skills, such as greeting visitors, answering phone calls, and taking messages
Education
Master Of Health Administration - Medical Billing
Thompson Institute
Philadelphia, PA07.2002
High School Diploma - Health Administration
Martin Luther King High School
Philadelphia, PA06.2000
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
Timeline
General Manager of Food Service
Philadelphia School District
04.2019 - Current
Medical Receptionist
Modern Dental Group
12.2002 - 12.2004
Clerk
GMAC
12.1996 - 12.1999
Master Of Health Administration - Medical Billing
Thompson Institute
High School Diploma - Health Administration
Martin Luther King High School
Similar Profiles
Sarah-Ashley Andrews, LPCSarah-Ashley Andrews, LPC
Board Member at Philadelphia School DistrictBoard Member at Philadelphia School District
Raymond SiegerRaymond Sieger
Senior Construction Project Manager at Philadelphia School DistrictSenior Construction Project Manager at Philadelphia School District
Felicia PickettFelicia Pickett
Elementary Grade Teacher at Philadelphia School DistrictElementary Grade Teacher at Philadelphia School District