Tiffany Wolfer
La Grande,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer service and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Owner
Wolf’s Roofing And Construction
La Grande, OR
01.2019 - Current
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
Assistant Manager
Dave’s Chevron
Pendleton, OR
08.2015 - 02.2019
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate Of Science - Medical Insurance Billing
Washington State University
Pullman, WA05.2014
La Grande High School
La Grande, OR06.2008
Skills
- Registration Paperwork
- Telephone Etiquette
- Reading Comprehension
- Critical Thinking
- Active Listening
- Documenting Changes
- Payment Processing
- Data Entry Software
- Billing and Insurance Processes
- Office Coordination
- Answer Telephones
Timeline
Owner
Wolf’s Roofing And Construction
01.2019 - Current
Assistant Manager
Dave’s Chevron
08.2015 - 02.2019
Associate Of Science - Medical Insurance Billing
Washington State University
La Grande High School