Tiffany Wright
Douglasville,GA
Summary
Proven Apartment Leasing Agent with a track record of minimizing vacancies and enhancing tenant relations at Adams House Apartments. Excelled in property management and customer service, streamlining leasing processes and resolving conflicts efficiently. Demonstrates strong negotiation skills and a commitment to maintaining seamless operations, contributing to a significant improvement in tenant satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Apartment Leasing Agent
Adams House Apartments
03.2023 - 05.2024
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
Apartment Leasing Agent
Cambridge Faire Apartment Homes
02.2019 - 09.2021
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Education
High School Diploma -
New Manchester High School
Douglasville, GA05.2016
Skills
- Fair Housing Regulations
- Strong negotiation
- Property management
- Building rapport
- Documentation Management
- Customer Service
- Team Collaboration
- Telephone and email etiquette
Timeline
Apartment Leasing Agent
Adams House Apartments
03.2023 - 05.2024
Apartment Leasing Agent
Cambridge Faire Apartment Homes
02.2019 - 09.2021
High School Diploma -
New Manchester High School
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