Tiffany Zinermon
Indianapolis,IN
Summary
Professional with a strong background in customer interactions as well as healthcare settings. Highly skilled in conflict resolution, communication, patient care, ensuring customer satisfaction and showing compassion. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
Indianapolis, IN
07.2024 - 04.2026
- Resolved customer inquiries efficiently using internal support systems.
- Assisted customers with policy information and claims processes, ensuring clarity and satisfaction.
- Managed high-volume calls while maintaining professionalism and accuracy in communication.
- Collaborated with team members to improve service delivery strategies and enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Direct Support Professional
Quinton Residential Living
Indianapolis, IN
01.2023 - 12.2025
- Implemented individualized care plans to meet clients' specific needs and preferences.
- Assisted clients with daily living activities, promoting independence and self-sufficiency.
- Collaborated with multidisciplinary teams to ensure comprehensive support for residents.
- Monitored client behavior and health, reporting changes to appropriate staff members.
- Maintained clean, safe, and well-organized patient environment.
- Developed recreational activities that enhanced social interaction and community involvement.
Home Health Aide
Purpose Home Health
Indianapolis, IN
09.2021 - 08.2022
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, monitoring adherence to prescribed treatments.
- Developed and implemented individualized care plans in collaboration with healthcare teams.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Facilitated communication between clients and families, addressing concerns and preferences effectively.
- Managed scheduling and transportation for clients' medical appointments, promoting continuity of care.
Patient Transporter
Community North Hospital
Indianapolis, IN
02.2020 - 02.2021
- Transport patients safely between departments while ensuring comfort and privacy.
- Collaborate with nursing staff to coordinate timely patient transfers, minimizing wait times.
- Monitor patient condition during transport, reporting changes to healthcare providers promptly.
- Maintain cleanliness and organization of transport equipment and vehicles, adhering to safety standards.
- Assist in training new team members on proper transport procedures and hospital protocols.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Dialysis Technician
Fresenius Medical Care
Indianapolis, IN
01.2017 - 05.2018
- Operated dialysis machines, ensuring optimal functioning and patient safety.
- Monitored patients during treatment, responding promptly to any concerns or complications.
- Assisted in maintaining sterile environments, adhering to infection control protocols.
- Educated patients on treatment procedures and self-care post-dialysis.
- Developed improved workflow processes that enhanced treatment efficiency and patient satisfaction.
- Conducted routine equipment maintenance checks, ensuring compliance with safety standards.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Front Office Assistant
I.U. Health
Indianapolis, IN
08.2013 - 09.2016
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, streamlining information flow and enhancing collaboration.
- Assisted in maintaining office supplies inventory, optimizing procurement processes for cost-effectiveness.
- Implemented filing systems to improve document retrieval efficiency and reduce processing times.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained new staff on administrative procedures, fostering a cohesive team environment and knowledge sharing.
Education
High School Diploma -
Arlington High School
Indianapolis, IN05-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Problem resolution
- Complaint handling
- Professional telephone demeanor
- Complaint resolution
- Appointment scheduling
- Documentation
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
07.2024 - 04.2026
Direct Support Professional
Quinton Residential Living
01.2023 - 12.2025
Home Health Aide
Purpose Home Health
09.2021 - 08.2022
Patient Transporter
Community North Hospital
02.2020 - 02.2021
Dialysis Technician
Fresenius Medical Care
01.2017 - 05.2018
Front Office Assistant
I.U. Health
08.2013 - 09.2016
High School Diploma -
Arlington High School