Tiffany Ford
Massillon,OH
Summary
Accomplished social services and workforce development professional experienced in servicing underserved, under accessed, and low-income populations to achieving self-sufficiency. Highly competent in delivering case management that is transformative, practical, evidence-based, and results driven. Strong ability to use communication, interpersonal, and organizational skills to achieve positive outcomes. Driven to create, develop, and implement, and maintain community partner relationships to benefit underserved populations with increased access to community resources which lead to increased economic stability. Highly zealous with a focus on advocacy and eliminating barriers for all populations served. A motivated self-starter who exhibits a high desire to develop autonomy for leadership and advanced positions while demonstrating the necessity to be coached and mentored.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Employment Navigator
Greater Stark County Urban League
03.2021 - 07.2023
- Responsible for the training, onboarding, leading, and supporting of the Greater Stark County Urban League Employment Navigator Team
- Ensure all Employment Navigators are engaged in the workings of the Greater Stark County Urban League and five pillar strategy
- Implemented company policies (internal and external) among the Employment Navigator team
- Oversee and maintained employer and community partners to increase candidate access to living wage employment and community resources
- Assisted in all aspects of the Greater Stark County Urban League internal workforce development reporting which included maintaining spreadsheets that listed total placements by gender, race, average hourly rate ( weekly, monthly, and yearly), City of Canton, and Stark County Jobs and Family Services
- Created and coordinated marketing/recruiting events and plans among the Employment Navigator Team
- Trained and administered data in the Strengthening Stark Power App Reporting System
- Trained and administered data in the State of Ohio ARIES Reporting System for Workforce Development
- Developed a key partnership with Stark County Job and Family Services to generate a candidate pipeline for employment services
- Prepared weekly, monthly, and on call reports as needed by President and CEO and Interim Project Manager
- Demonstrated a high ability to follow-up, follow-through, and follow back on tasks assigned
- Attended and participated in all community and employer partner meetings as assigned
Lead Rapid Rehousing Case Manager
Young Women's Christian Association
08.2015 - 03.2021
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Conducted outreach activities to engage local stakeholders in programs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Conducted community workshops to promote different programs and educate public on available services.
- Advocated for social and community service programs to increase awareness and funding.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Implemented strategies to increase public awareness of social and community service programs.
Education
Associate of Science - Business Management
Stark State College
Canton, OH05.2015
Skills
Recruiting
Marketing
Grant Writing
Case Management
Data Management
Social Services Research
Facilitating Workshops
Professional Reporting
Entry Level Strategic Planning
Training and Onboarding
Entry Level Development of Work Processes
Trained in the administering of EMPath Model for Self-Sufficiency
Accomplishments
- Contributed to Greater Stark County Urban League maintaining and exceeding an internal benchmark of over $15.00/hour living wage employment for candidates for entire time of employment
- Placed 31% of total placements for Greater Stark County Urban League 2022
- Placed 67% of total placements for Greater Stark County Urban League, March 2023
- Contributed to Greater Stark County Urban League reaching 144 placements three months in advance
- Contributed to Greater Stark County Urban League exceeding 2 year fiscal goal of 288 placements with 291 placements
- Key partnership with Stark County Jobs and Family Services yielded 65% of total Greater Stark County placements and introduced OWF/SNAP recipients into living wage employment at last report $16.74/hour
- Ensured 85% of resident's transition to permanent housing
- Ensured 65% of resident's gain increase with earned income and benefits while in Rapid Rehousing
- Maintained a 0.02 error against APR Reporting for local and state mandates for homelessness programming
Certification
- 2015 "Housing First" Certification from Corporation of Supportive Housing
- 2017 "Housing Fidelity" Certification from Corporation of Supportive Housing
- 2018 "Motivational Interviewing I and II" Certification from Corporation of Supportive Housing
- 2019 Race and Equity Training in Housing Certification from Corporation of Supportive Housing
- 2019 SOAR Certification with emphasis on SSI Homelessness
- 2023 Racial Trauma and Its Affect on the Brain Training
- 2023 Walsh University Skilled Technical Workforce Program for Workforce Development Ecosystems
Timeline
Lead Employment Navigator
Greater Stark County Urban League
03.2021 - 07.2023
Lead Rapid Rehousing Case Manager
Young Women's Christian Association
08.2015 - 03.2021
Associate of Science - Business Management
Stark State College
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