TIFFANY L. BURNS
Midlothian,TX
Summary
Knowledgeable and focused CSR versed in revamping sales, promotions and customer service with fresh approaches. Offers 15-year background in building strategic partnerships and improving established relationships. Solid team player with outgoing, positive demeanor who is motivated to maintain customer satisfaction and contribute to organizational growth. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced with POS systems and accurate in processing payments.
Overview
13
13
years of professional experience
Work History
Sales Associate
Mike Terry Chrysler Dodge Jeep Ram
12.2023 - Current
- Collaborated with team members to improve overall location performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming car buying experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies while increasing my level of product knowledge.
Medical Assistant/Sales Associate
VitaShotsMobile
06.2021 - 09.2022
- Helped customers find specific products, answered questions and offered product advice
- Accepted and completed cash, check and credit card payments
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Fostered relationships with customers to expand customer base and retain business
- Cultivated new business opportunities for sales professionals using cold calling and networking tactics.
CSR Supervisor
PMC Auto Group
09.2016 - 03.2020
- Trained staff to provide excellent customer service to challenging customers
- Promoted clean, safe, friendly work environment for employees and guests
- Conversed with customers to receive valuable feedback and suggestions for improvement
- Assisted customer service representatives in troubleshooting orders requiring special handling
- Trained and instructed employees in job duties or company policies, arranging for training when needed
- Reviewed operational challenges with external vendors, consistently improving service levels.
CSR Supervisor
Texas Car Title And Payday Loan Services
03.2011 - 03.2015
- Trained staff to provide excellent customer service to challenging customers
- Promoted clean, safe, friendly work environment for employees and guests
- Conversed with customers to receive valuable feedback and suggestions for improvement
- Assisted customer service representatives in troubleshooting orders requiring special handling
- Kept accurate records to document customer service actions and discussions
- Resolved customer complaints and answered customers questions regarding policies and procedures
Education
GED -
Certifications
01.1999
Skills
- Inside and Outside Sales
- Customer Relationship Development
- Account Management
- Customer Needs Assessment
- Staff Training
- Leadership Support
- Active Listening
- Conflict Resolution
- Problem-Solving Ability
- Critical Thinking
- Excellent Work Ethic
- Professional Demeanor
Timeline
Sales Associate
Mike Terry Chrysler Dodge Jeep Ram
12.2023 - Current
Medical Assistant/Sales Associate
VitaShotsMobile
06.2021 - 09.2022
CSR Supervisor
PMC Auto Group
09.2016 - 03.2020
CSR Supervisor
Texas Car Title And Payday Loan Services
03.2011 - 03.2015
GED -
Certifications
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