TIFFANY L. EVANS
Warner Robins,GA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Driven with experience planning and coordinating all aspects of productions. Several years of comprehensive experience overseeing daily operations of company or organization. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Director
Foundation Academy
Fort Valley
07.2020 - 05.2024
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Managed budgeting and financial planning processes for the organization.
- Analyzed data to inform decision-making and strategic direction.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Managed crisis situations to minimize impact on operations and reputation.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Facilitated professional development programs to build a high-performing team.
- Formed and sustained strategic relationships with clients.
- Partnered with staff to create professional development plans to support personal and business growth.
Secretary (Part Time)
Evans Transport LLC
Warner Robins, GA
06.2019 - 08.2022
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Prepared expense reports in accordance with company policies and procedures.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Assisted with accounts receivable and accounts payable functions.
- Maintained organized filing system of paper and electronic documents.
- Created and updated spreadsheets to track and report data.
- Processed documents and materials for dissemination to appropriate parties.
- Created export documentation such as commercial invoice, packing list, bill of lading, certificate of origin and other related documents.
- Provided support in the preparation of export documents such as commercial invoice, packing list, bill of lading.
- Verified accuracy of shipment against bill of lading.
- Verified that loaded freight matched the bill of lading documents prior to departing from origin locations.
- Verified accuracy of bill of lading documents prior to departure from loading site.
- Maintained records such as vehicle logs, bill of lading, or work orders.
Assistant Director
Foundation Academy
Fort Valley
01.2007 - 01.2019
- Created training materials for new employees on company policies and procedures.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Provided guidance to departmental staff in resolving customer complaints.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Established standards of excellence for customer service delivery throughout the organization.
Education
College Preparatory -
Perry High School
Perry, GA05.2005
Skills
- Organizational
- Trained/managed
- Order processing
- Productivity improvement
- Cataloging
- Work plan creation
- Clerical
- Materials and product orders
- Quality standards
- Employee/Customer Relations
- Customer service
- Conflict resolution
- Complaint resolution
- Administrative office management
- Emailing
- Scanning
- Copying
- Task management
- Time management
- Confidentiality
- Word processing
- Filing
- Data entry
- Microsoft Office 2010 Suite
- Telephone skills
- Office management skills
- Staff scheduling
- Business Administration
- Operations Management
- Staff Management
- Staff Development
- Strategic Planning
- Team Management
- Hiring and Retention
- Rules and regulations
- Performance Improvement
- Schedule Management
Employmentskills
Trained/managed up to 40 employees on order processing of products, which significantly improved productivity, Cataloged information, such as personnel, production and operational data on specific forms, Created and designed work plans so that daily tasks were performed effectively and competently, Administered up to 30 materials and product orders for storage and processing, Ensured all products conformed to quality standards, Provided exceptional customer service and ensured customers’ needs were always met, Advocated conflict resolution between employees to promote a healthy work environment, Diplomatically resolved customers complaints on an as-needed basis and day to day basis, Knowledgeable on the ability to perform modern administrative office management procedures and systems inclusive but not limited to emailing, scanning, copying, etc., Ability to manage multiple tasks, organize work and balance time demands with minimal oversight., Ability to maintain confidentiality of work-related information and materials.
Qualificationhighlights
- Punctual
- Attendance 100%
- Detail Oriented
- Excellent multi-tasker
- Fast Learner
References
Available Upon Request
Timeline
Director
Foundation Academy
07.2020 - 05.2024
Secretary (Part Time)
Evans Transport LLC
06.2019 - 08.2022
Assistant Director
Foundation Academy
01.2007 - 01.2019
College Preparatory -
Perry High School