Tiffany M. Wilson, MBA, MA
Cedar Park,TX
Summary
Strategic HR leader with over 12 years of experience partnering with leaders to elevate talent, strengthen compliance, and enhance employee engagement across complex organizations. Recognized for building strong relationships, fostering teamwork, and creating people-first HR solutions that drive retention, performance, and culture. Brings a balanced, hands-on approach to HR strategy, communication, and problem-solving in fast-paced, evolving environments.
Overview
9
9
years of professional experience
Work History
Talent Acquisition Partner
TruGreen Lawn Care
Cedar Park, TX
01.2026 - Current
- Lead end-to-end recruitment for multiple business units, managing the full life cycle from sourcing to onboarding while ensuring alignment with organizational goals.
- Develop and execute proactive sourcing strategies using LinkedIn Recruiter, job boards, social media campaigns, and professional networks to attract top talent.
- Design and implement structured interview processes, behavioral assessments, and cultural fit evaluations to identify high-performing candidates.
- Partner closely with hiring managers and department leaders to understand talent needs, provide consultative guidance, and improve hiring outcomes.
- Build and maintain a diverse, qualified talent pipeline for current and future roles, including proactive engagement of passive candidates.
- Present competitive offers, facilitate negotiations, and ensure timely acceptance while maintaining alignment with compensation strategies.
- Promote TruGreen’s culture and employment value proposition to attract high-quality candidates; ensure a seamless and positive candidate experience throughout the hiring process.
- Continuously optimize recruitment workflows, implement ATS best practices (Workday), and provide actionable data analytics and hiring metrics to leadership.
- ·Ensure adherence to labor laws, regulatory requirements, and internal policies while maintaining confidentiality and ethical recruiting practices.
- Collaborate with HR teams to ensure smooth onboarding, early engagement, and integration of new hires, contributing to long-term employee retention.
- Collaborated with hiring managers to define job requirements and create targeted recruitment plans.
- Developed and implemented strategic talent acquisition strategies to align with organizational goals.
Sourcing Recruiter
Amazon
Austin
02.2024 - 01.2026
- Streamlined recruitment processes by implementing Workday ATS, reducing time-to-hire by 35% (from 45 to 29 days) and elevating hiring manager satisfaction rates to 92%.
- Enhanced candidate pool quality through targeted LinkedIn Recruiter campaigns and participation in industry networking events, resulting in a 40% increase in qualified applicants and a 25% improvement in offer acceptance rates.
- Reduced first-year turnover rates from 22% to 8% by conducting behavioral-based screening interviews and cultural fit assessments, saving approximately $250K in replacement costs.
- Developed employer brand presence through strategic social media campaigns across LinkedIn, Instagram, and Glassdoor, resulting in a 75% increase in follower engagement and over 5,000 monthly visits to the careers page.
- Implemented standardized screening matrices across six departments, generating a 90% hiring manager satisfaction rate and a 28% decrease in failed probation periods.
- Designed and delivered a recruiting best practices training program for 12 team members, achieving a 100% certification rate while reducing average requisition load time by 45%.
- Successfully negotiated 150+ offers with a 92% acceptance rate while adhering to salary budgets within 5% of targets, resulting in $180K in annual savings through strategic compensation structuring.
- Enhanced candidate experience by providing timely feedback and maintaining transparent lines of communication throughout the recruitment process.
- Managed high-volume requisitions efficiently to meet client staffing needs.
- Developed and implemented sourcing strategies to attract top talent in competitive markets.
- Collaborated with hiring managers to define role requirements and optimize job descriptions.
- Led full-cycle recruitment process, ensuring alignment with organizational goals and culture.
Sr. HR Generalist
Amazon
Austin
09.2019 - 02.2024
- Facilitated annual performance reviews that provided constructive feedback while setting goals for professional development among staff members.
- Revolutionized the new hire orientation program for the AUS11 facility, creating standardized content that enhanced knowledge retention by 85% and shortened onboarding time by 30%.
- Spearheaded culture transformation initiatives resulting in a notable 78% reduction in turnover, saving approximately $2.5M in replacement costs annually.
- Orchestrated employee engagement events that increased participation by 40%, leading to a 25-point rise in employee satisfaction scores.
- Partnered with senior management to launch performance management and compensation strategies, achieving a 92% employee satisfaction rating with new programs.
- Decreased attrition by 25% through focused retention initiatives, yielding $1.2M in annual cost savings while achieving a 65% productivity improvement in HR operations by streamlining processes and deploying automated HRMS solutions.
- Developed and executed comprehensive change management strategies that garnered 85% employee buy-in for significant organizational transitions.
- Established robust HR policies and procedures that ensured 100% compliance while reducing policy-related incidents by 45%.
- Created a data-driven HR metrics dashboard that enhanced decision-making efficiency by 50%.
- Designed and implemented a best practices training program reaching over 1,200 employees across various departments.
- Managed onboarding processes to ensure compliance with company policies and procedures.
- Developed and implemented employee engagement initiatives to enhance workplace culture.
Intake Coordinator (HR Investigations-STA)
Amazon
Austin
11.2023 - 01.2024
- Streamlined ethics intake processes by implementing the ServiceNow case management system, reducing case documentation time by 45% and boosting processing capacity from 50 to 85 cases per month.
- Enhanced stakeholder satisfaction by achieving a 96% response rate within 24 hours for ethics complaints, maintaining a customer satisfaction score of 4.8 out of 5 across more than 300 annual cases.
- Ensured 100% regulatory compliance through systematic documentation protocols, successfully passing four internal audits with zero significant findings while managing sensitive data for over 5,000 employees.
- Consistently surpassed quality standards by maintaining a 94.8% accuracy rate in ethics case intake (14.8% above company target), processing over 250 cases annually with no procedural errors.
- Developed and implemented innovative investigative frameworks for six major case types, reducing average investigation completion time from 45 to 28 days and elevating the first-time resolution rate to 87%.
- Managed sensitive investigations with 100% adherence to legal requirements across more than 150 cases, resulting in zero successful appeals and maintaining a 98% upheld decision rate for disciplinary actions.
- Constructed and maintained a confidential case database for 1,000+ ethics investigations, creating searchable precedents that reduced research time by 60% and ensured consistent application of policies.
Director of Recruitment & Career Services
University of Central Oklahoma
Edmond
11.2018 - 02.2019
- Spearheaded comprehensive marketing and PR campaigns that elevated student enrollment by 15% and boosted institutional ranking by 20 spots nationally.
- Designed and executed more than 10 large-scale career fairs, attracting Fortune 500 companies and increasing student job placements by 25% year-over-year.
- Established strategic partnerships with over 50 employers, resulting in a 40% rise in internship placements and a 20% enhancement in full-time job offers for graduates.
- Created a community college pipeline program that amplified transfer student enrollment by 35% and improved retention rates for these students by 28%.
- Leveraged advanced ATS/CTS technologies to refine recruitment processes, decreasing time-to-hire by 40% and enhancing quality-of-hire metrics by 25%.
- Developed and initiated progressive employment policies that elevated employee satisfaction scores from 72% to 91% and reduced turnover by 18%.
- Led cross-functional teams to innovate student services, achieving a 95% student satisfaction rate and a 30% increase in alumni donations.
- Orchestrated an organizational restructuring initiative that optimized resource allocation, leading to $2M in cost savings while improving service delivery metrics by 22%.
Director of Financial Aid
Platt College
Tulsa
06.2017 - 10.2018
- Innovative Finance and Operations Leader directing a high-performing four-person finance department, with a proven record in higher education.
- Spearheaded a financial transformation, reducing accounts receivable by 70% within six months, optimizing cash flow management for a $50M annual budget.
- Implemented state-of-the-art compliance protocols, achieving a 100% audit success rate and full adherence to federal guidelines including the Bank Secrecy Act and the USA Patriot Act.
- Leveraged advanced analytics to forecast financial trends, leading to a 15% reduction in costs and a 20% enhancement in budget accuracy year-over-year.
- Pioneered the integration of diverse financial systems, including Banner, CampusVue, Salesforce, and Oracle, streamlining operations and reducing processing time by 40%.
- Led strategic initiatives that aligned financial processes with emerging educational trends, driving a 25% increase in operational efficiency and a 30% boost in student retention rates.
- Orchestrated a comprehensive overhaul of student services, resulting in a 95% student satisfaction rate and an 18% increase in enrollment.
- Cultivated high-performing teams through strategic recruitment and innovative training programs, achieving a 92% employee retention rate and a 30% improvement in departmental productivity.
- Designed and implemented robust financial control systems, ensuring 100% compliance with regulatory requirements while maintaining institutional financial health amid 15% budget cuts.
Education
Master of Arts - Accounting And Finance
Keller Graduate School of Management
Oklahoma City08.2016
Master of Arts - Business Administration
Keller Graduate School of Management
Oklahoma City04.2015
Master of Arts - Criminal Justice
Wichita State University
Wichita12.2008
Bachelor of Science - Criminal Justice
Wichita State University
Wichita05.2006
Skills
- Sourcing
- Recruitment
- Workday ATS
- LinkedIn Recruiter
- ATS/CTS technologies
- Financial systems (Banner, CampusVue, Salesforce, Oracle)
- Applicant tracking systems
- Workflow optimization
- Performance improvement
- Performance metrics analysis
- Leadership
- Problem-solving
- Communication
- Negotiation
- Staff management
- Team leadership
- Organizational development
- Multitasking and organization
- Time management
- Career development
- Verbal and written communication
- Administration and operations
- Employee Relations
- Compliance
- HR Policies and Procedures
- Performance Management
- Data Analysis
- Prioritization
- Microsoft Office
- HRIS
- Project Management
- Human Resources
- Confidentiality
- Education Experience
- SharePoint
- Active Listening
Timeline
Talent Acquisition Partner
TruGreen Lawn Care
01.2026 - Current
Sourcing Recruiter
Amazon
02.2024 - 01.2026
Intake Coordinator (HR Investigations-STA)
Amazon
11.2023 - 01.2024
Sr. HR Generalist
Amazon
09.2019 - 02.2024
Director of Recruitment & Career Services
University of Central Oklahoma
11.2018 - 02.2019
Director of Financial Aid
Platt College
06.2017 - 10.2018
Master of Arts - Business Administration
Keller Graduate School of Management
Master of Arts - Criminal Justice
Wichita State University
Bachelor of Science - Criminal Justice
Wichita State University
Master of Arts - Accounting And Finance
Keller Graduate School of Management