Tiffany T. Anderson
Bronx,NY
Summary
A personable and dedicated customer service representative with an extensive experience in customer relations. Works hard to be a solid team player with a upbeat, positive attitude and proven skill in establishing rapport with patient, clients and support staff. Relentlessly motivated to take on added responsibilities to meet company goals.
Overview
19
19
years of professional experience
Work History
Tech Sales Boot-Camp
Course Careers
03.2023 - 06.2023
- An intensive online course in technology sales development
- Introduced to sales technologies such as Salesforce, Outreach, Linkedin Sales Navigator
- Developed sales skills including: Prospecting methodologies, qualifying framework, phone/email outreach techniques
- Studied Sales terminology, Ideal Customer Profile, Buyer Persona, Sales
- Cycles, Prospecting, Research, Cadence, SPIN, BANT, Cold Calling, Cold Emailing, Linkedin Outreach, Salesforce SRM, SalesLoft, Zoominfo
- (3) Books assigned to read and to reference: "How to Win Friends and Influence People", "Fanatical Prospecting" and "SPIN Selling"
Business Associate
Mount Sinai Hospital
09.2013 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Kept records in CRM to maintain customer data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Resolved customer problems and complaints.
Sales Responsible
H&M (Hennes & Mauritz)
09.2008 - 09.2013
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Supervisor
Steve Madden
11.2005 - 05.2008
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
Expeditor
Barney's New York
06.2004 - 01.2005
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed inventory storage in clean and organized fashion.
Education
Certification - SDR (Boot Camp)
Course Careers
Online06.2023
High School Diploma -
Louis D. Brandeis High School
New York06.2005
Skills
- Critical Thinking
- Office Supplies and Inventory
- Microsoft Office
- Customer Service
- Clerical Support
- HIPAA Guidelines
- Administrative Duties
- Sales
- Patient Admission
- Patient Satisfaction
- Multitasker
Timeline
Tech Sales Boot-Camp
Course Careers
03.2023 - 06.2023
Business Associate
Mount Sinai Hospital
09.2013 - Current
Sales Responsible
H&M (Hennes & Mauritz)
09.2008 - 09.2013
Sales Supervisor
Steve Madden
11.2005 - 05.2008
Expeditor
Barney's New York
06.2004 - 01.2005
Certification - SDR (Boot Camp)
Course Careers
High School Diploma -
Louis D. Brandeis High School
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