Tiffiny Denk
North Ridgeville,OH
Summary
Dedicated clerical manger with many years of experience in this role. I am passionate about learning and growing within my role.
Overview
14
14
years of professional experience
Work History
Clerical Manager
Cleveland Clinic
33100 Cleveland Clinic Blvd.
04.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patients.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance. Also assists with training of employees from other sites.
- Communicated clearly with employees, and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Rolled out Kaizen boards in all areas I oversee.
- Meet and maintain all metrics, most often having some of the highest scores.
- Educate staff on OKRs and make sure the work we do ties back to one of them.
- Participates in many committees and attends some meetings in managers absence.
- Participates in room utilization to ensure we are working at our top capacity
- Implements many team initiative's such as POS scheduling and standard work.
Clerical Supervisor
Cleveland Clinic
12300 McCracken Rd
01.2017 - 04.2020
- Assigned work and verified completion of assignments.
- Reviewed and formatted material produced by clerical team.
- Oversees front end clerical team, surgical coordinators, and Radiology Assistants.
- Maintains time keeping and attendance records.
- Establish work procedures and schedules and keeps track of daily work of front end staff.
- Provides training and orientation to new staff.
- Delivers yearly evaluations.
- Oversees patient flow.
- Order and dispense supplies.
- Oversees copay collection.
- Created and ran a Interventional Radiology project to increase patient volume in the region for all of the regional hospitals.
- Helped reach our goals as a team and hospital (OKRS)
- Helped all east side regional hospitals go live with EAPM.
- Template maintenance for Marymount and other various regional hospitals.
- I am a stand in for my Director when she is out.
Department Workleader
Cleveland Clinic
Main Campus
05.2009 - 01.2017
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Registered, scheduled, and checked in patients for all radiology modalities.
- Attended team meetings.
- Copay Collection.
- Day sheet prep.
- Chart tracking.
- Assisted supervisor with various tasks.
- trained new employees.
- Created desk manuals for all modalities.
- Answered phones.
Education
High School Diploma -
Olmsted Falls High School
Olmsted Falls, OHSkills
- Performance Management
- Operations Management
- Policy Implementation
- Business Administration
- Strategic Planning
- Time Management
- Team Leadership
- Staff Development
- Performance Evaluations
Timeline
Clerical Manager
Cleveland Clinic
04.2020 - Current
Clerical Supervisor
Cleveland Clinic
01.2017 - 04.2020
Department Workleader
Cleveland Clinic
05.2009 - 01.2017
High School Diploma -
Olmsted Falls High School