Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffiny Denk

North Ridgeville,OH

Summary

Dedicated clerical manger with many years of experience in this role. I am passionate about learning and growing within my role.

Overview

14
14
years of professional experience

Work History

Clerical Manager

Cleveland Clinic
04.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patients.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance. Also assists with training of employees from other sites.
  • Communicated clearly with employees, and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Rolled out Kaizen boards in all areas I oversee.
  • Meet and maintain all metrics, most often having some of the highest scores.
  • Educate staff on OKRs and make sure the work we do ties back to one of them.
  • Participates in many committees and attends some meetings in managers absence.
  • Participates in room utilization to ensure we are working at our top capacity
  • Implements many team initiative's such as POS scheduling and standard work.

Clerical Supervisor

Cleveland Clinic
01.2017 - 04.2020
  • Assigned work and verified completion of assignments.
  • Reviewed and formatted material produced by clerical team.
  • Oversees front end clerical team, surgical coordinators, and Radiology Assistants.
  • Maintains time keeping and attendance records.
  • Establish work procedures and schedules and keeps track of daily work of front end staff.
  • Provides training and orientation to new staff.
  • Delivers yearly evaluations.
  • Oversees patient flow.
  • Order and dispense supplies.
  • Oversees copay collection.
  • Created and ran a Interventional Radiology project to increase patient volume in the region for all of the regional hospitals.
  • Helped reach our goals as a team and hospital (OKRS)
  • Helped all east side regional hospitals go live with EAPM.
  • Template maintenance for Marymount and other various regional hospitals.
  • I am a stand in for my Director when she is out.

Department Workleader

Cleveland Clinic
05.2009 - 01.2017
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Registered, scheduled, and checked in patients for all radiology modalities.
  • Attended team meetings.
  • Copay Collection.
  • Day sheet prep.
  • Chart tracking.
  • Assisted supervisor with various tasks.
  • trained new employees.
  • Created desk manuals for all modalities.
  • Answered phones.

Education

High School Diploma -

Olmsted Falls High School
Olmsted Falls, OH

Skills

  • Performance Management
  • Operations Management
  • Policy Implementation
  • Business Administration
  • Strategic Planning
  • Time Management
  • Team Leadership
  • Staff Development
  • Performance Evaluations

Timeline

Clerical Manager

Cleveland Clinic
04.2020 - Current

Clerical Supervisor

Cleveland Clinic
01.2017 - 04.2020

Department Workleader

Cleveland Clinic
05.2009 - 01.2017

High School Diploma -

Olmsted Falls High School

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Tiffiny Denk