Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffiny Mitchell

Miami,FL

Summary

Experienced with patient service coordination and support in case management. Utilizes organizational skills to ensure efficient workflow and accurate documentation. Track record of effective communication and collaboration with team members and clients.

Overview

9
9
years of professional experience

Work History

Case Management Assistant

HCA Mercy Hospital
07.2022 - 04.2025
  • Contributed to efficient discharge planning, working closely with social workers and other team members to secure appropriate post-hospital care arrangements.
  • Coordinated travel arrangements and contacted family with travel information.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Coordinated patient discharge plans.

Patient Account Representative

Mount Sinai Medical Center Of Florida
01.2018 - 03.2022
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Maintained patient confidence by keeping patient records information confidential.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Proficiently used Epic software for daily task.

Patient Service Representative

United Healthcare Group
01.2016 - 02.2022
  • Verified insurance eligibility and coverage for patients.
  • Handled customer service inquiries via telephone and through email.
  • Processed medical insurance claims and payments.
  • Prepared and processed patient referrals and transfer requests.
  • Followed up with patients to reschedule missed appointments.

Education

School of Business - Business Administration And Management

Florida Memorial University
Opa-locka, FL

General Studies

Hialeah Senior High
Hialeah, FL
05-2003

Skills

  • Follow-up skills
  • HIPAA compliance
  • Discharge planning
  • Interdisciplinary collaboration

Timeline

Case Management Assistant

HCA Mercy Hospital
07.2022 - 04.2025

Patient Account Representative

Mount Sinai Medical Center Of Florida
01.2018 - 03.2022

Patient Service Representative

United Healthcare Group
01.2016 - 02.2022

School of Business - Business Administration And Management

Florida Memorial University

General Studies

Hialeah Senior High

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