Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Tiffiny Spurling

Tiffiny Spurling

Customer Service
Newark,NJ

Summary

Customer Service Supervisor with experience overseeing 30-60 company's daily, such as Tiffany & Co, and Louis Vuitton. Hardworking professional committed to providing outstanding customer service and assistance while managing over 40 employees successfully day to day. Proficient in dealing with international and domestic shipping. Country regulation’s experience. Solving problems using tact and diplomacy to achieve win-win outcomes. Comfortable working in, fast-paced environments. Handling customer inquiries, billing issues, retrieval of packages, and daily spreadsheet reports. Skilled at listening to customers and employees request. Finding talent to best suit the teams department. Meeting targets and maintaining productivity while achieving company goals.

Overview

21
21
years of professional experience

Work History

Customer Service Supervisor

Alorica
Newport News, VA
03.2016 - Current
  • Read, analyze and interpret complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
  • Answer customer/ account requests or inquires concerning services, product billing, equipment, investigations, and claims, timely and accurately for every day clients as well as for over 50 of our more exclusive clients.
  • Accurately and efficiently oversee reports are completed.
  • Work with upper management to ensure appropriate changes are made to improve customer satisfaction.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Conduct training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintain stats over 85% accuracy.
  • Build relationships with agents and managers to help with comfortability growth.

Armed Security Officer

DSA Security
Hampton, VA
10.2014 - 08.2017
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Logged vehicles entering and leaving premises.
  • Wrote reports every hour detailing visitors, incidents and resolutions.
  • Performed hourly patrol of building areas, parking lots and facility grounds.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Interacted assertively but non-confrontational with all levels of personnel and general public.

Daycare Teacher

Kids Are People Too Inc.
Newport News, VA
06.2014 - 08.2016
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Dressed and changed infant and toddler diapers to maintain hygiene.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Prepared, served and cleaned up daily meals for 25 children.

Special Education Teacher Assistant

Board Of Education
Newark , NJ
09.2002 - 06.2012
  • Provided mobility and personal care support to students with physical limitations.
  • Oversaw 25 students in a classroom and common areas to monitor, enforce rules and support lead teacher.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Alerted instructor to student behavior or issues requiring intervention.

Education

J.D. - Business Administration

North 13th Technical Vocational High School
Newark NJ
06.2001

Skills

  • Detailed - Oriented
  • Strong Organizational Skills
  • Adaptive team Player
  • Willingness to undertake new or risky project
  • Season in finding quick resolutions
  • Active Listening Skills
  • Team Leader
  • Staff Management
  • Excellent Patient Trainer

Accomplishments

    Started in entry level worked my way up through different departments landing a supervisor position in 4 years. Working in almost every department of Alorica made me more creative to resolving customer issues quickly.

Timeline

Customer Service Supervisor

Alorica
03.2016 - Current

Armed Security Officer

DSA Security
10.2014 - 08.2017

Daycare Teacher

Kids Are People Too Inc.
06.2014 - 08.2016

Special Education Teacher Assistant

Board Of Education
09.2002 - 06.2012

J.D. - Business Administration

North 13th Technical Vocational High School

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