William Ferns III
San Jose,CA
Summary
Organized dependable professional skilled in balancing multiple priorities with a positive attitude and a strong work ethic. Demonstrates proficiency in team leadership and problem-solving, with a commitment to excellence in customer service and operations management. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Looking to leverage interpersonal skills and industry experience in a dynamic, growth-oriented role.
Overview
2
2
years of professional experience
Work History
Service Manager
Chipotle Restaurant
Los Gatos, CA
09.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained updated certifications in food safety and sanitation regulations.
- Managed food safety practices, maintaining proper food temperatures and sanitation standards.
- Trained other employees in customer service, food safety, and performance requirements.
- Ensured all transactions were accurately recorded, maintaining a high level of consistency and reliability.
Kitchen Manager
Chipotle Restaurant
San Jose, CA
04.2023 - 09.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Oversaw food preparation and monitored safety protocols.
Crew Member
Chipotle Restaurant
San Jose, CA
07.2022 - 04.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
High School Diploma - General Education
Santa Teresa High School
San Jose, CA05.2023
Electrical Maintenance Certificate - Electrical Maintenance
Silicon Valley Career Technical Education
San Jose, CA05.2023
Skills
- Team Leadership
- Positive Attitude
- Critical Thinking
- Problem-Solving
- Reliable and Responsible
- Employee Training and Development
- Customer Service
- Time Management
- Conflict Resolution
- Goal-Oriented
- Trustworthy and Honest
- Workplace Safety
- Verbal and written communication
- Detailed - Oriented
- Strong Work Ethic
- Quick Learner
- Multi-Tasking
- Understanding Electrical and Safety Standards
Timeline
Service Manager
Chipotle Restaurant
09.2023 - Current
Kitchen Manager
Chipotle Restaurant
04.2023 - 09.2023
Crew Member
Chipotle Restaurant
07.2022 - 04.2023
High School Diploma - General Education
Santa Teresa High School
Electrical Maintenance Certificate - Electrical Maintenance
Silicon Valley Career Technical Education