Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Tiffany Hooper

Marysville,Ohio

Summary

Dynamic warehouse supervisor with a proven track record at Junior Library Guild, enhancing team performance and reducing labor costs by 12%. Skilled in CRM Sales Dashboard and employee training, I excel in fostering a quality-driven culture while ensuring timely order fulfillment and maximizing operational efficiencies. Highly motivated to drive success and growth.

Overview

8
8
years of professional experience

Work History

Warehouse supervisor

Junior Library guild
04.2020 - Current
  • Responsible for the picking, processing, packing and shipping of individual customer orders for the leading book review and subscription service
  • Ensure accurate and prompt shipments of children’s and young adult books to thousands of K through 12 schools and public libraries
  • Assisted in the oversite and management of production on first shift
  • Help promote teamwork and quality driven culture fulfilling customer orders to exact specifications
  • Enhanced associates’ individual performance while overseeing the timely and accurate delivery of finished products
  • Advancement and Growth Opportunity- Transitioned from previous role of processing clerk to take on more responsibilities and grow my career
  • Worked alongside the Warehouse Manager and Director to lead and execute daily distribution plans
  • Promoted a new warehouse layout- Maximized efficiencies in the warehouse while receiving feedback from associates on how to improve processes
  • Successful shift consolidation- Warehouse ran a 6am-10pm schedule, within six months we reduced staffing and labor costs by 12% and started a 7am-3pm schedule
  • Increased productivity and team morale
  • Daily CRM Sales Dashboard completion- Ensured customer satisfaction by completing and resolving any errors or customer complaints daily
  • Provided training to all newly onboarded associates and temporary personnel- Continuous training of full-time and temporary workforce throughout peak season
  • Successfully mentored temporary picking, packing, and shipping personnel guaranteeing their success and eligibility for company hire
  • Labor report- Track daily labor cost for company and temporary associates to ensure book cost was at or below goal, maximizing profits and decreased spending
  • Monthly Revenue- Ensured the revenue numbers have been met or exceeded monthly, tracking power bi closely

Processing Clerk

Junior Library guild
02.2019 - 08.2020
  • Ensure customers' orders are properly filled, processed, and dispatched on time.
  • Detail-oriented with strong organizational skills to ensure fast and efficient completion.
  • Communicate with upper management to ensure the proper warehouse flow of orders.
  • While working with Junior Library Guild, I have learned all positions throughout the warehouse to help build an understanding of the operation as a whole.
  • Managed inventory levels of supplies used in the processing department.

Assembly Line

innopak
07.2017 - 02.2019
  • Responsible for loading materials needed for job run
  • Operating machine, ensuring proper weight of each product
  • Troubleshooting any issues and creating solutions to ensure continuous production

Education

Gradute equivalency degree -

Joint Vocational School
Delaware, Ohio
08.2008

Skills

  • Strong organization
  • CRM Sales Dashboard
  • Proficient Microsoft Office
  • Willingness to learn new tasks
  • Powerbi Analytics
  • SAP Software
  • Highly motivated
  • UPS Worldship Shipping Software
  • Forklift
  • Customer service
  • Team leadership
  • Employee training

Awards

Recognition of Excellence, 08/01/22

Timeline

Warehouse supervisor

Junior Library guild
04.2020 - Current

Processing Clerk

Junior Library guild
02.2019 - 08.2020

Assembly Line

innopak
07.2017 - 02.2019

Gradute equivalency degree -

Joint Vocational School

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Tiffany Hooper