Tiffney Webb
Greenwood,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Doctors Care Urgent Care
12.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Business Office Associate
SC Spine Center
11.2015 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
Teacher
Sunshine House Early Learning Academy
05.2014 - 11.2015
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Dispatcher
SC Highway Patrol
01.2004 - 06.2014
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Cashier
Catos
02.2002 - 03.2005
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Applied Science - Early Childhood Education
Piedmont Technical College
Greenwood, SC06.2002
Skills
- Interpretation and Translation Services
- Issue and Complaint Resolution
- Call Documentation
- Data Entry and Maintenance
Timeline
Customer Service Representative
Doctors Care Urgent Care
12.2022 - Current
Business Office Associate
SC Spine Center
11.2015 - 12.2022
Teacher
Sunshine House Early Learning Academy
05.2014 - 11.2015
Dispatcher
SC Highway Patrol
01.2004 - 06.2014
Cashier
Catos
02.2002 - 03.2005
Associate of Applied Science - Early Childhood Education
Piedmont Technical College
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