Tifinie Santiago
Spring,TX
Summary
Highly motivated professional with 10 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
27
27
years of professional experience
Work History
Owner
Graphic Customs
12.2017 - Current
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Interviewed, trained and supervised employees.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Manager
Darque Tan
03.2015 - 10.2017
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Manager
Kid Fit Sports Camp
05.1997 - 08.2017
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
Jeannes Hallmark
05.1999 - 08.2001
- Enforced company policies and procedures to strengthen operational standards across departments.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Some College (No Degree) - Business Administration And Management
Lonestar Community College
Tomball, TXSome College (No Degree) - Surgical Technology
Fortis College Houston
High School Diploma -
Klein Forest High School
Houston, TX05.2000
Skills
- Records Organization and Management
- Assignment Delegation
- Hiring and Onboarding
- Administrative Management
- Customer Service Management
- Training Management
- Team Leadership
- Goal Setting
- Customer Relations
- Relationship Building
- Verbal and written communication
Timeline
Owner
Graphic Customs
12.2017 - Current
Manager
Darque Tan
03.2015 - 10.2017
Assistant Manager
Jeannes Hallmark
05.1999 - 08.2001
Manager
Kid Fit Sports Camp
05.1997 - 08.2017
Some College (No Degree) - Business Administration And Management
Lonestar Community College
Some College (No Degree) - Surgical Technology
Fortis College Houston
High School Diploma -
Klein Forest High School
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