Tigist Tebabal
- Strong customer relationships resulted from responsive service, multitasking discipline, and strong time management.,- Positive, memorable service outcomes came from consistent focus on customer needs and quality interactions.,- Higher satisfaction and loyalty developed through proactive support and commitment to going extra mile.,- Effective resolution of diverse concerns reflected careful attention to detail and solution-oriented thinking.,- Accurate research, clear documentation, and reliable problem-solving supported strong day-to-day performance.
Work History
Customer Service Representative
4 Months- Working Dulls International Airport control room
- Controlling BHS system (airport baggage system
- Communication with Radio to team members clearing jam, and any mechanical issues
- Answering phone calls
- Communicate with airline Airport Operation's and TSA
-Responding emails
- Communication chat with team
- Using Maximo and ARORA to closing PM(preventing maintenance) and CM (correction maintenance)
- Excel
- Working with team members
Passenger Service Agent
4 Years 10 Months- Managed passenger check-in processes to ensure efficient boarding procedures.
- Assisted passengers with luggage handling and special requests for improved customer satisfaction.
- Coordinated with airline staff to resolve passenger issues, enhancing communication flow.
- Trained new team members on operational protocols and customer service standards.
Sales Associate
4 Years 6 Months- Advised customers on product options and resolved inquiries to support positive shopping experiences.
- Managed merchandise presentation and store cleanliness to maintain professional, orderly sales floor.
- Processed sales transactions with accuracy to keep checkout operations running smoothly.
- Partnered with team members to achieve daily sales targets and improve service quality.
Skills
Education and Training
Reference
- Duty free American
Mr.Thomas phone no 571-606-5399
- Maximus global
Mr.Hussein phone no 240-416-4980
- Oshkosh Aero tech Mr Eilom phone no 703-595-8469