Tihonesty Colvin
Brooklyn,NY
Summary
A highly motivated, fast learning, and ambitious professional with a proven track record ready to make a positive impact. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. I am also enrolled in college studying Business Administration. Looking to begin gaining experience in the field.
Overview
4
4
years of professional experience
Work History
Accountant, Customer Service Representative
Wegmans
09.2023 - 08.2025
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Balancing all the money from the store sales, verifying that all numbers match, financials are accounted for and the store’s assets are protected; ensuring confidentiality at all times
- Assisting Front End departments as necessary, running a register to ensure customers are receiving incredible service and wait times during check out are minimized
- Answered phone promptly and directed incoming calls to correct department
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier, Sales Associate
Gap
04.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted and educated customer about the loyalty program and GAP cards
- Stocked, tagged and displayed merchandise as required.
Hospitality Host
The Rink At Rockefeller Center
11.2021 - 04.2022
- Collaborated with other departments to ensure seamless communication and efficient problem-solving for guest concerns..
- Maintained detailed records of all transactions, ensuring accurate billing and timely collection of payments from guests while adhering to strict financial policies.
- Handled all rental skate duties (skate exchange, guest education, cleaning/sanitizing)
- Managed large crowds effectively during busy holiday seasons while maintaining orderliness within the facility.
- Ensured safety compliance by monitoring public skate sessions and enforcing rink rules among patrons.
- Assisted in emergency situations by providing first aid treatment or contacting proper authorities if necessary.
Education
Business Administration And Management
LaGuardia Community College
Long Island City, NY06-2027
High School Diploma -
Urban Assembly Institute of Math And Science For Young Women
Brooklyn, NY02-2020
Skills
- Deadline Management
- Calendar coordination
- Effective Multitasking
- Time Management skills
- Customer service
- Data entry
- Teamwork and collaboration
Timeline
Accountant, Customer Service Representative
Wegmans
09.2023 - 08.2025
Cashier, Sales Associate
Gap
04.2022 - 07.2023
Hospitality Host
The Rink At Rockefeller Center
11.2021 - 04.2022
Business Administration And Management
LaGuardia Community College
High School Diploma -
Urban Assembly Institute of Math And Science For Young Women
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