Tijohn Henry
Jamaica,NY
Summary
Well-qualified support professional with positive and friendly demeanor. Experienced and goal-oriented backstock/support team associate with a 5-year track record of delivering outstanding customer service. Proficient in leadership and critical thinking, ensuring efficient operations and effective problem-solving. Committed to maintaining professionalism and contributing to a positive work environment.
Overview
8
8
years of professional experience
Work History
Cashier
Sonic Drive-in
03.2023 - 12.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved problems with orders quickly and offered refund or replacement.
- Balanced cash drawer at beginning and close of shift.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Upsold additional products and services to customers to boost sales.
- Maintained clean, tidy and orderly work station to uphold company standards.
Customer Sales Associate / Cashier
Primark
06.2023 - 08.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Support Team Associate
Yogibo
11.2022 - 03.2023
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Coordinated consistent on-time deliveries of damage-free bean bags.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Bike Technician
Dicks Sporting Goods
10.2020 - 12.2022
- Handled estimation of parts, bike and component repairs and replacements.
- Coordinated cycle workshops and sales operations, demonstrating products to potential clients in alignment with individual needs.
- Provided recommendations to clients in alignment with needs, preferences and budgets.
- Helped customers select bicycles to fit body size and intended bicycle uses.
- Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
- Worked well in team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
Dental Assistant
Dental Smiles For Kids
07.2018 - 08.2018
- Displayed friendly, outgoing, and energetic behavior to create warm atmosphere for patients.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Culinary Chef
Center Plate
06.2018 - 08.2018
- Ensured kitchen was organized, well maintained, and managed proper standards for food, quality, and customer experience
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Culinary Chef
Center Plate
06.2017 - 08.2017
- Ensured kitchen was organized, well maintained, and managed proper standards for food, quality, and customer experience
- Established and led a strong and proficient team to ensure orders were delivered in a timely manner
- Cashier/transaction experience
Education
Associates Degree -
Nassau Community College
12-2025
Skills
- Customer service
- Leadership
- Critical thinking
- Product restocking
- Credit and cash transactions
- Training and onboarding
- Time management skills
- Customer assistance
- Written and verbal communication
Timeline
Customer Sales Associate / Cashier
Primark
06.2023 - 08.2024
Cashier
Sonic Drive-in
03.2023 - 12.2024
Support Team Associate
Yogibo
11.2022 - 03.2023
Bike Technician
Dicks Sporting Goods
10.2020 - 12.2022
Dental Assistant
Dental Smiles For Kids
07.2018 - 08.2018
Culinary Chef
Center Plate
06.2018 - 08.2018
Culinary Chef
Center Plate
06.2017 - 08.2017
Associates Degree -
Nassau Community College
Similar Profiles
Kaylee KolhoffKaylee Kolhoff
Carhop at Sonic Drive-InsCarhop at Sonic Drive-Ins
Harrison MillanderHarrison Millander
Assistant Manager at Sonic Drive-InAssistant Manager at Sonic Drive-In
Damien FauldsDamien Faulds
Cook at Sonic Drive InCook at Sonic Drive In