Reviewed customer needs and financial means to determine appropriate policy offerings.
Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Generated sales by recommending policies and add-ons.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Fashion Consultant
Nordstrom
Houston, TX
04.2016 - 04.2021
Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
Networked within select groups to increase client base and generate sales.
Researched current fashion trends and competitor activity.
Met with clients to determine style requirements and budget.
Analyzed trends to develop innovative concepts through online research, magazines, competitive shopping and runway styles.
Performed personal shopping functions on behalf of customers.
Identified appropriate marketing channels and target customers for campaigns.
Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Norwood Richardson Attorney At Law - Personal Assistant
Houston, TX
03.2014 - 01.2016
Handled incoming mail, bills and invoices and completed
appropriate actions.
Updated executives on changing business needs by thoroughly
documenting internal and client meetings.
Produced accurate office files, updated spreadsheets and crafted
presentations to support executives and boost team efficiency.
Identified needs and coordinated plans for travel and out-of-town
functions.
Education
MBA - Project Management
University of Houston Downtown
Houston, TX
05.2024
Bachelor of Arts - Marketing
Texas Southern University
2019
Skills
Insurance Coverage Verification
Time Management
Service-Oriented
Policy Feature Explanations
Insurance Customization
Insurance Policy Sales
Customer Billing
Customer Referrals
Call Center Customer Service
Data Entry
Customer Engagement
Insurance Eligibility
Professional Summary
Focused and dedicated insurance professional motivated to provide superior customer service with exceptional organization, time management and multi-tasking abilities.
Timeline
Insurance Sales Representative
Liberty Mutual
04.2021 - Current
Fashion Consultant
Nordstrom
04.2016 - 04.2021
Norwood Richardson Attorney At Law - Personal Assistant
03.2014 - 01.2016
MBA - Project Management
University of Houston Downtown
Bachelor of Arts - Marketing
Texas Southern University
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