Tikambenji Mutale Lwatula
Sunnyvale,CA
Summary
Accomplished banking professional with 17 years of experience at Absa Bank Plc, specializing in strategic development and execution that drives significant business growth. Demonstrated expertise in product sales, liability book management, and treasury operations, resulting in effective cash management solutions and robust client relationships. Adept at identifying market opportunities and enhancing operational efficiency. Career ambitions include leveraging extensive skill set to contribute to innovative financial solutions.
Overview
17
17
years of professional experience
Work History
Acting Head – Transactional Services (Vice President)
Absa Bank Plc
, Zambia
09.2023 - 11.2024
- Spearheaded strategic initiatives to enhance business growth in balance sheet and fee-based revenue.
- Contributed to short-term and medium-term planning for liabilities on the balance sheet and revenue.
- Ensuring that new products are approved by the committee before launching.
- Facilitated post-implementation reviews within 30 days of product launch.
- Ensuring the tariff guide is revised yearly and/or following significant deterioration in economic conditions.
- Reviewing and renewing third-party vendor contracts as they fall due.
- Delivered critical insights to enhance business performance analysis.
- Created Monthly Business Review papers to provide strategic insights.
- Ensuring timely completion and submission of regulatory reports in compliance with the regulator's (Bank of Zambia) guidelines.
- Ensuring all regulatory circulars or directives are implemented and understood by the team.
- Ensuring efficient cost management on all transactional banking product lines.
- Directed and managed a group of 6 professionals comprising implementation specialists and transactional banking sales managers.
- Ensuring that the Cash business meets the stipulated short term plan (STP) on a monthly and yearly basis
Transactional Banking Sales Manager (Assistant Vice President)
Absa Bank Plc
, Zambia
11.2019 - 11.2024
- Driving the expansion of the bank’s liability book across Business Banking, and Corporate and Investment Banking (CIB) segments.
- Spearheaded strategic deposit mobilization initiatives to enhance asset financing.
- Optimized financial performance by ensuring consistent pricing profitability.
- Maintained a strong cash flow pipeline.
- Managed and organized the preparation of Request for Pricing documentation for a wide range of clientele.
- Delivering customized solutions for Corporate and Business Banking clients based on their unique requirements.
- Conducted thorough validation of collected monthly revenue.
- Driving client uptake and utilization of the bank’s digital platforms.
- Collaborating with cross-functional teams to drive effective cross-selling initiatives, maximizing client primacy.
- Ensuring that the cash business meets the stipulated short-term plan (STP) on a monthly and yearly basis.
- Driving the successful commercialization of new products within the transactional banking team.
- Supervised and guided a team of 3 implementation specialists.
Assistant Relationship Manager
Barclays Bank Plc
, Zambia
08.2018 - 11.2019
- Consistently delivered world-class customer service to clients, exceeding their expectations, and fostering long-term relationships.
- Collaboration with cross-functional teams to address client inquiries, resolve complex issues, and ensure seamless service delivery.
- Ensuring that clients are proactively engaged on a weekly basis to ascertain any service issues they may be facing, and to draw up a plan for closure.
- Resolving client complaints and queries, and ensuring timely resolution within the agreed SLAs.
- Proactively conducted customer service visits to clients, ensuring their satisfaction, and addressing any concerns or issues they may have had.
- Actioning of risk reports, excess reports, and income validation reports.
- Coordinating the preparation and execution of account-opening-related documentation, as well as changes to mandates.
- Ensuring proper administration of the booking of placements and assets on Front Arena (Treasury System).
EA to Corporate Banking Director
Barclays Bank Plc
, Zambia
12.2016 - 08.2018
- Managing the Corporate Director’s calendar and scheduling.
- Facilitating the execution of planned meetings, and diligently tracking actions to closure.
- Ensuring the timely compilation and submission of Board and Strategic documents to the Director.
- Driving the strategy of CIB by monitoring and tracking agreed-upon actions.
- Conducting regular reviews of income, costs, and invoices to assess alignment with budgetary targets.
- Ensuring that the leadership team of CIB has oversight of control issues within the team.
- Management of assigned colleague training.
- Successfully oversaw the coordination and management of team leave schedules, ensuring smooth operations and adequate coverage.
- Recruitment and Resource Coordinator.
- Planning and delivery of the colleague social plan, as well as the teams' community events.
Acting Manager Treasury Operations
Barclays Bank Plc
, Zambia
02.2018 - 05.2018
- Managing a team of seven colleagues to ensure that Treasury Operations executes mandated duties according to agreed timelines.
- Monitoring, processing, and settlement of all transactions undertaken by dealers.
- Ensuring that all deals are processed within the SLA.
- Ensuring that interbank payments are settled in a timely manner.
- Preparing daily regulatory returns to the regulator (Bank of Zambia) of all FX trades and money market trades.
- Daily checking of regulatory returns, i.e., money markets, intraday returns, and exchange returns.
- Ensuring that the banks' regulatory capital and the clearing house (ZECHL) collateral are adjusted on the prescribed date, as advised by the Bank of Zambia (BOZ).
- Ensuring that NOSTRO accounts and Bank of Zambia (BOZ) settlement accounts are reconciled on a daily basis.
- Ensured the Bank's and client's government securities books are reconciled on a weekly basis.
- Ensuring the statutory reserve adjustments are actioned.
Treasury Assistant
Barclays Bank Plc
, Zambia
11.2013 - 12.2016
- Monitoring, processing, and settlement of all transactions undertaken by dealers.
- Ensuring that all FX and money market deals are processed within the SLA.
- Ensuring that interbank payments are settled in a timely manner
- Preparing daily regulatory returns to the Bank of Zambia (BOZ) of all FX trades and money market trades.
- Preparing the regulatory return to BOZ of the banks' consolidated position in all the currencies on a daily basis.
- Ensuring that the banks' regulatory capital and clearing house (ZECHL) collateral are adjusted on the prescribed date, as advised by the Bank of Zambia (BOZ).
- Attending to customer bids for Treasury Bills and Government Bonds on auction dates.
- Weekly reconciliation of the bank's stock for Treasury Bills and Government Bonds.
- Daily reconciliation of the settlement account for kwacha interbank payments.
- Daily reconciliation of the settlement account for FX trades.
- Preparing and/or approving the Overnight Lending Facility (OLF) and the Intraday Lending Facility (ILF) on CSD.
- Ensuring the statutory reserve adjustments are actioned.
RTGS Assistant
Barclays Bank Plc
, Zambia
06.2009 - 05.2010
- Overseeing the RTGS team, ensuring all payments received are processed within the SLA.
- Construction and/or authorization of urgent kwacha payments.
- Authorization of e-channel payments.
- Authorization of foreign inward payments, ensuring correct interest rates are used.
- Ensuring that all payments are processed in accordance with our sanctions and AML policies.
- Monitoring the reconciliation account on a daily basis to resolve outstanding amounts and ensure that all amounts are genuine transactions.
- Ensuring the accuracy of payments to avoid errors and/or interest claims, which may lead to customer dissatisfaction.
- Ensuring that all payments are confirmed and verified before processing.
- Ensuring audit findings are shared with the team, and rectified to avoid future findings.
- Liaise with Treasury dealers on all outgoing payments to ensure adequate funding on all settlement accounts.
- Assisting various customers, both internal and external, to resolve RTGS queries in a timely manner.
- Constantly liaising with Relationship Managers (RMs) to provide effortless and seamless service to corporate customers.
- Ensuring that the commission is collected according to the tariff guide and/or concession.
- Monitoring the PERAGO payment system to ensure proper functionality, and liaising with I.T. or the Bank of Zambia (BOZ) concerning any challenges.
- Maintaining suspense accounts for RTGS, and ensuring that outstanding entries are investigated and reversed.
Swift Verifier
Barclays Bank Plc
, Zambia
10.2007 - 06.2009
- Ensuring different SMS message types are captured on the SWIFT platform, in accordance with compliance requirements.
- Providing customer service to our internal and external customers.
- Ensuring that messages coming from other banks are dispatched to the correct departments.
- Monitoring EBOX and SMS queues every morning to ensure that the previous day's work was transmitted.
- Liaising with the Compliance department on payments that have been held in sanctions.
- Providing daily production statistics for the Swift Department.
Education
Bsc - Business Admin, Majoring in Management
University of Rhode Island
U.S.A01.2004
Skills
- Product sales
- Strategic Development and Execution
- Liability book management
- Treasury operations
- Client Relationship Management
- Cash management
Timeline
Acting Head – Transactional Services (Vice President)
Absa Bank Plc
09.2023 - 11.2024
Transactional Banking Sales Manager (Assistant Vice President)
Absa Bank Plc
11.2019 - 11.2024
Assistant Relationship Manager
Barclays Bank Plc
08.2018 - 11.2019
Acting Manager Treasury Operations
Barclays Bank Plc
02.2018 - 05.2018
EA to Corporate Banking Director
Barclays Bank Plc
12.2016 - 08.2018
Treasury Assistant
Barclays Bank Plc
11.2013 - 12.2016
RTGS Assistant
Barclays Bank Plc
06.2009 - 05.2010
Swift Verifier
Barclays Bank Plc
10.2007 - 06.2009
Bsc - Business Admin, Majoring in Management
University of Rhode Island